Product Operations Manager

Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

If you are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users, then this is the role for you!

Celigo is seeking a dynamic and experienced Product Operations Manager to join our Product Operations team. At Celigo, Product Operations defines, manages, and enables effective and smooth product development through agile and forward-thinking best practices.

This role is ideal for a professional with a strong background in Product Management within a SaaS environment, who thrives in a fast-paced, startup-feel environment. The ideal candidate is someone with a product mindset, a deep understanding of what it means to be product-led, and with exceptional Jira administration skills.

What you’ll do:

• Lead the development and refinement of product development processes to enhance efficiency and ensure cross-functional alignment, using best practices for SaaS products, aligning with Celigo’s product operating model.
• Identify opportunities for process improvements and implement changes to drive efficiency and effectiveness in product operations.
• Ensure Jira configurations align with team needs and product management practices, and provide training as necessary.
• Partner with Jira administrators to optimize Jira for tracking and managing product development activities and processes, including creating and maintaining workflows, dashboards, and reporting tools.
• Facilitate collaboration between Product teams, Engineering, Marketing, and other teams to ensure cohesive execution of product strategies and initiatives.
• Manage cross-functional projects and communicate progress, risks, and dependencies to stakeholders.
• Create and maintain comprehensive documentation for product operations processes, best practices, and guidelines.
• Ensure that product and operational knowledge is effectively communicated and accessible to relevant teams.
• Provide training and support to team members on product management tools, processes, and best practices.
• Act as a point of contact for operational questions and issues, providing guidance and troubleshooting as needed.

What you’ll need to succeed : 

• Strong leadership skills, with proven past experiences in driving complex projects to completion.
• At least 5+ years of relevant experience, as a Product Manager and Product Operations Manager, in an Enterprise SaaS product company.
• Deep knowledge of the PDLC, SDLC, and CICD.
• Solid hands-on experience in Jira system administration.
• Experience working in product teams in a triad model, using Scrum or other agile methodologies.
• Excellent communication skills, with a talent for understanding how to articulate key information to a target audience.
• Technical understanding of SaaS products and web apps.
• Experience with product analytics tools, eg Pendo or Gainsight PX, and BI tools like Domo or Thoughtspot.
• Experience working with multiple functions in a product organization, including Engineering, Design, Documentation, Product Management, Marketing, and Customer Success teams.
• Bachelor’s Degree in a technical field, or other relevant field.
• Integration and automation experience is a plus.

The best candidate would be :

• Highly driven, with an appetite for success.
• Passionate about building the next generation automation platform working with a high-energy, vibrant team.
• A natural leader, who gets things done.
• A good communicator with the skills to teach and train others successfully.
• Extremely organized, and detail oriented.
• A problem solver with an analytical mindset.
• Self-motivator with a Can-do attitude.
• Able to handle multiple competing priorities in a fast-paced environment.
• Able to build strong relationships with stakeholders and key partners for the program.
• Thrives in a fast-paced and startup-like environment.

Celigo reasonably expects to pay a base salary between $125,000 to $145,000 for this position.  Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.
• Remote-first culture
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.