Product Operations Manager

Salary range is:

$94,409.00 - $140,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleCCC’s Product Operations team is focused on creating and continually optimizing the operating systems, tools, and analytics that support the delivery of our most important strategic initiatives with velocity and at scale within our Products and Technology organization. By fostering innovation, maximizing customer value, and helping drive revenue growth, we ensure that our efforts are aligned with the goals of the company.
We are seeking a highly skilled and motivated Product Operations leader to join our team. As a Manager, Product Operations, you will be responsible for supporting the success of one of our largest product portfolios. You will work closely with cross-functional teams, including Product Management, Engineering, Marketing, and Sales, to streamline product operations and ensure efficient execution of the product roadmap. This role will contribute to their portfolio’s success by driving operational excellence through defining operating plans with focus on scale and optimization to drive progress towards growth initiatives, identifying opportunities to implement improvements for business processes, and collaborating with key stakeholders to align on KPIS and metrics to monitor overall portfolio product health and performance.

Key Responsibilities:

Portfolio Strategy Development:​

• Support the development and execution of a comprehensive product portfolio strategy (operating plans, OKRs) aligned with company objectives, market trends, and customer needs. ​
• Conduct market research and analysis where needed to identify customer needs, market trends, and competitive landscape, and use insights to drive portfolio decision-making​

Product Lifecycle Management:​

• Develop and implement operational plans and processes to support the successful delivery and launch of products​
• Coordinate with product managers, engineering teams, and cross-functional stakeholders to define project milestones, deliverables, and timelines.​
• Support development of product roadmap by collecting, aggregating, and analyzing customer feedback, user engagement, bugs, defects, etc. ​

Cross-functional Collaboration:​

• Collaborate with cross-functional teams, including engineering, marketing, sales, finance, and operations, to drive portfolio initiatives and ensure alignment with business goals. ​
• Facilitate communication and coordination among stakeholders to drive effective decision-making and execution.​

Performance Monitoring and Analysis:​

• Monitor and analyze portfolio performance metrics, including revenue, profitability, market share, and customer satisfaction, and use insights to drive portfolio optimization efforts. ​
• Establish key performance indicators (KPIs) to evaluate the performance of the product portfolio.​

Risk Management:​

• Identify potential risks and challenges associated with the product portfolio and develop mitigation strategies.​
• Proactively address issues and obstacles to minimize disruption and optimize outcomes.

Documentation, Training, and Communications:

• Create and maintain comprehensive documentation for product processes and provide training to ensure team members are well-equipped to succeed.
• Collaborate with team and key stakeholders to develop communication strategies to ensure successful rollout and adoption of new process

Requirements:

• Minimum of 5 years of experience in product operations, product management, project management, or related roles, with demonstrated leadership experience.
• Strong analytical skills and the ability to translate data into actionable insights.
• Strong track record of project management success, process optimization, change management
• Proficiency in project & product management tools (e.g. Aha, Jira)
• Understanding of product development methodologies, such as Agile or Scrum
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and influence decision-making at all levels.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.