Product Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Overview: As a Product Operations Manager for Azara at JLL Technologies, you will be a key member of our product operations team. You will work closely with cross-functional teams, including product managers, software engineers, designers, and customer success teams, to deliver exceptional product experiences, ensure operational efficiency, and drive user adoption.

Key Responsibilities:

Product Implementation: Collaborate with product managers and technical teams to ensure smooth implementation of new features and system enhancements based on defined requirements and timelines. Operational Excellence: Define and optimize internal processes and workflows to enhance the overall operational efficiency of the Azara product, ensuring seamless and scalable operations. Customer Support: Provide exceptional technical support to clients, addressing their product-related queries, troubleshooting issues, and ensuring timely resolution to maintain an excellent customer experience. Quality Assurance: Develop and implement quality assurance processes to validate product quality, conduct thorough testing, identify and report bugs, and contribute to the overall improvement of product stability and reliability. Data Analysis & Reporting: Collaborate with data analysts and business intelligence teams to gather insights from user data, identify trends, and generate comprehensive reports to inform product improvements and enhancements. Training and Documentation: Develop training materials, user guides, and other documentation to assist both internal teams and clients in effectively understanding and utilizing the Azara product's features and functionalities. Cross-functional Collaboration: Work closely with product management, engineering, design, marketing, and sales teams to ensure smooth product launches, effective communication, and alignment on product goals.

Qualifications and Skills:

• Bachelor's degree in a relevant field (Business Administration, Computer Science, or related field).

• Previous experience in a product operations or product support role, preferably within a software or technology company.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

• Strong analytical mindset and problem-solving abilities to identify and resolve operational challenges.

• High level of attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.

• Familiarity with commercial real estate or property management software is a plus.

• Proficiency in using project management and collaboration tools (e.g., Jira, Confluence) is preferred.

Estimated total compensation for this position:

135,000.00 – 165,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, Denver, CO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.