Job Description:
About us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
As the Product Operations Manager at Dow Jones, you'll help optimize Risk Center Third-Party (RCTP) Product Operations. This hands-on position requires a process-driven person with a technical background, focusing on efficient bug resolution, ISO certification support, and streamlined feature releases. You bring two or more years of operations management experience in a technology environment, proficiency in B2B platforms
You Will:
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Oversee bug resolution processes, managing the RCTP Product Strategy escalation inbox for issue resolution & contribute to RCTP ISO certification processes.
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Provide service updates to customers.
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Help deliver new RCTP features through User Acceptance Testing and customization analysis.
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Oversee the tenancy upgrade programme for customized tenancies.
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Monitor product performance, promptly escalating issues to Technology for remedial action.
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Manage end-of-contract/offboarding processes.Participate in project planning, release management, and department procedures.
You Have:
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Five + years of operations management experience in a technology environment.
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Proficiency in common B2B/operational management platforms such as Excel, Azure DevOps, Salesforce.
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Experience with data analysis, reporting, and project management tools.
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Change implementation experience.
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Risk & Research
Job Category:
General Management
Union Status:
Non-Union role
Top Skills
What We Do
When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
Our products inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. We enlighten and inspire audiences around the globe with authoritative, differentiated and trusted content.
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