Product Operations Manager

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

The Product Operations Manager will play a crucial role in supporting the seamless execution of our product development and launch processes. This individual will work closely with cross-functional teams to ensure that products are delivered on time, within budget, and meet quality standards.

Responsibilities:

• Project Management: Coordinate and manage various internal projects from inception to launch, ensuring adherence to timelines and deliverables.

• Cross-Functional Collaboration: Collaborate with product managers, engineers, designers, and other stakeholders to gather requirements, prioritize tasks, and facilitate communication.

• Process Improvement: Continuously identify opportunities to streamline and optimize product development processes, driving efficiency and scalability.

• Documentation: Maintain comprehensive documentation, including internal process documentation, project plans, status updates, and release notes, to ensure clear communication and accountability.

• Risk Management: Proactively identify and mitigate risks that may impact project timelines or deliverables, escalating issues as needed.

• Tool Management: Administer and own the product management tech stack. Maintain and create new workflows in the tools in a way that works for the team. Work with the associated external vendors for these tools to understand best practices to get the most out of the tool, and manage the contracts.

• Vendor Management: Manage relationships with external vendors and contractors, ensuring alignment with project goals and contractual agreements.

• Training and Support: Provide training and support to internal teams on product development processes, tools, and best practices.

• Data Analysis: Analyze product performance data and user feedback to inform decision-making and drive product improvements.

• Compliance: Ensure that internal tools and processes comply with relevant regulations and industry standards, such as privacy and security requirements.

Qualifications: 

• Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field.

• Proven 2+ years of experience in project management or product operations, preferably in a technology or software development environment.

• Proven track record of implementing AI workflows and solutions for the product team.

• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Proficiency in project management tools such as Jira, Asana, Pendo, or ProductBoard.

• Analytical mindset with the ability to interpret data and make data-driven decisions. Familiarity with Agile methodologies and product development lifecycle.

• Experience with risk management, quality assurance, and compliance processes is a plus.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- Rate.com: Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.