Product Operations Manager

Posted One Month Ago
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San Francisco, CA, USA
In-Office
120K-150K Annually
Mid level
Information Technology • Internet of Things
AI Landscaping Takeoffs & Estimates
The Role
Own release truth and verification between engineering and customer-facing teams. Ensure tickets marked fixed truly are, run launch checklists, write clear release communications, coordinate directly in tickets, flag risks early, and serve as primary escalation between customers and engineers.
Summary Generated by Built In

About Bobyard
Construction is a trillion dollar industry running on manual work. Contractors still measure and count materials off drawings by hand — it takes forever. Bobyard uses AI to automate takeoffs and estimates, making bids 10x faster. We're Series A, backed by 8VC, Primary, and Pear, and we're shipping faster than most teams can track.

About the role
The product team is launching new trades, features, and fixes constantly — sometimes a dozen projects in flight at once. Right now, nobody owns making sure what ships is actually fixed, actually launched, and actually communicated. That's this role. You'll sit between engineering and every customer-facing team, verify that bugs are really resolved before we tell anyone they're fixed, and make sure every launch comes with a clear, honest update to the people who need it — customers, CSMs, and sales alike.

What you'll do

  • Own the day-to-day truth of Linear — every ticket has a real status, nothing goes stale or slips silently past its target date

  • Independently verify that "fixed" tickets are actually fixed before they're closed or communicated

  • Write and send launch communications for every release — clear, specific, no corporate filler — to customers and internal teams

  • Build and run a standard launch checklist so marketing and CS are looped in before a release, not briefed after

  • Coordinate directly with Platform engineers on active projects — you're in their tickets, not waiting on a summary

  • Flag risk and slippage early, in the same weekly rhythm the product team already runs

  • Be the first call when a customer says something's broken and an engineer says it isn't

What we're looking for

  • 2–5 years in a role that combined technical coordination with customer-facing communication — Implementation, CS Ops, QA, or release coordination

  • Fluent in Linear or Jira — daily use, not passing familiarity

  • Can write the same update two ways: technical for engineers, plain for customers

  • Comfortable pushing back on an engineer's "it's fixed" claim without making it a fight

  • Genuinely enjoys verification and follow-through — you don't lose interest once something's "probably done"

  • Based in or willing to relocate to San Francisco

Nice to have

  • Experience at a Series A–C startup with no dedicated QA team

  • Background in construction tech, PropTech, or a technical B2B product

  • Experience building a launch or release process from scratch

What we offer $120,000–$150,000 base, 0.02%–0.04% equity (4-year vest, 1-year cliff), on-site in San Francisco.


Comp Philosophy

We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.

Skills Required

  • 2-5 years in a role combining technical coordination with customer-facing communication (Implementation, CS Ops, QA, or release coordination)
  • Fluent in Linear or Jira (daily use)
  • Ability to write technical updates for engineers and plain-language updates for customers
  • Comfortable challenging engineers' 'it's fixed' claims tactfully
  • Strong verification and follow-through mindset; completes work until fully resolved
  • Based in or willing to relocate to San Francisco (on-site)
  • Experience at a Series A-C startup with no dedicated QA team
  • Background in construction tech, PropTech, or a technical B2B product
  • Experience building a launch or release process from scratch

Bobyard Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bobyard and has not been reviewed or approved by Bobyard.

  • Healthcare Strength Benefits are described to include health, dental, and vision insurance, indicating a solid core medical offering.
  • Retirement Support A 401(k) is advertised, suggesting foundational retirement benefits are in place.
  • Career-Linked Recognition & Rewards Bonuses are tied directly to exceptional performance across roles, signaling rewards linked to impact.

Bobyard Insights

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The Company
HQ: San Francisco, California
30 Employees

What We Do

Construction is one of the largest industries in the world, but it is also one of the least technologically innovative spaces. Conducting fast and accurate cost estimates is a massive pain point. Bobyard automates the construction takeoff process with CV and NLP models to make cost estimates 10x faster while eliminating mistakes.

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