Product Operations Manager - IT & Cyber
Location: Remote (UK)
Ready to Transform Our Vendor Relationships & IT Operations?
We're looking for a strategic Product Operations Manager to revolutionize how we work with our key technology vendors while driving operational excellence across our IT/Cyber product portfolio. If you're passionate about building strong partner relationships and optimizing technology solutions in a fast-growing environment, this could be your next career-defining move.
What You'll Do
Implementation of IT solutions: Support our sales teams and drive business growth. You will collaborate closely with cross-functional teams, including sales, marketing, and engineering, to ensure that our IT infrastructure and products meet customers evolving needs
IT & Cyber Roadmap Development: Create and maintain strategic roadmaps for IT and cybersecurity products, ensuring alignment with industry standards, regulatory requirements, and emerging threat landscapes.
IT Operations Process Enhancement: Streamline IT service delivery and cybersecurity processes, including incident response procedures, vulnerability management workflows, and compliance reporting mechanisms.
Proposition Launches: Coordinate launches of IT and cybersecurity solutions, ensuring proper security testing, compliance validation, and operational governance.
Customer Journey Mapping: Design and optimize customer experiences for IT and cybersecurity solutions, from initial assessment through implementation, monitoring, and ongoing support.
Compliance & Documentation: Maintain detailed documentation for IT and cybersecurity products, including compliance reports, security procedures, and integration guidelines.
What We're Looking For
Essential Experience
IT & Cybersecurity Expertise: Comprehensive knowledge of the IT and cybersecurity industry and associated frameworks (NIST, ISO 27001), threat detection, and incident response procedures
Communication: Strong ability to communicate security risks and IT requirements to C-level executives, technical teams, internal and external stakeholders.
IT Project Management: Proven experience managing complex IT and cybersecurity projects with multiple stakeholders and stringent compliance requirements
Operational Issue & Risk Identification: Proven ability to detect operational challenges and potential risks within IT and cybersecurity environments and operations, with a strong focus on implementing effective mitigation strategies and ensuring swift, decisive action to maintain business continuity.
Cross-Functional IT Collaboration: Demonstrated ability to work effectively with IT operations, security teams, compliance officers, external security vendors, and commercial sales leads to deliver key objectives and drive successful outcomes.
Highly Desirable
Industry Experience in MSP: Extensive background working within the Managed Service Provider (MSP) sector, consistently delivering high-quality technical solutions and outstanding customer experiences through proactive service, tailored support, and forging strong client partnerships.
Threat Intelligence: Knowledge of current cybersecurity threats, attack vectors, and emerging security technologies and best practices
IT Service Management: Experience with ITIL frameworks, IT service delivery, and support models
Why Focus Group?
🏠 Flexible Working – This is a fully remote role across the UK within a collaborative, results-focused culture
📈 Growth Opportunity - Join a rapidly expanding technology company where your impact directly shapes our trajectory
🤝 Strategic Partnerships - Work directly with Microsoft and other leading technology vendors to optimize our partnership benefits and operational efficiency
🛠️ Technology Innovation - Shape our technology stack through enhanced vendor relationships and optimized solution integration
📊 Operational Impact - Drive measurable improvements in vendor performance, customer satisfaction, and operational efficiency
Ready to Take the Next Step?
If you're excited about optimizing vendor relationships and driving operational excellence and have the MSP experience to hit the ground running, we'd love to hear from you.
Apply now and help us build stronger, more efficient technology partnerships.
Top Skills
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
