Product Operations Manager, ChatGPT

About the Team

OpenAI's Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user-interfaces (ChatGPT, DALL-E). The Product Ops team is responsible for streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale, and providing operational expertise and leverage for product teams bringing solutions to market.

About the Role

This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners, on both central systems (e.g. launch calendar / launch readiness) and bringing specific products to market by running betas and launch activities. 

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Program manage key betas, launches, launch events, and other strategic cross-functional initiatives.

• Leverage SQL and data visualization tools to monitor product metrics, understand customer feedback trends, and support product optimization.

• Establish and lead ongoing programs and systems that provide leverage for all of Applied and sub-groups of Applied (examples: Feedback loop programs to synthesize the top needs of customers from a range of input channels, running ongoing execution sync meetings).

• Partner with product leaders to manage org cadence programs like planning, goal setting, and mid-cycle check in processes.

• Foster strong partnerships across Product, Engineering, GTM, and Support to align goals, streamline communication, and support business priorities.

• Assist in building the Product Operations function at OpenAI .

 You might thrive in this role if you:

• Are a great operator who can create organization in chaos and help cross-functional teams execute.

• Can build systems/tools (via code / no-code / AI) to facilitate internal processes with a great user experience for those who need to use them.

• Are fantastic at building cross-functional relationships and having empathy for the many roles involved in bringing products to market and supporting them.

• Are able to move fast to get initial versions of solutions up, and then iterate them to improve the experience and scalability.

• Are a great communicator across written, presentation, and visual forms. You are highly influential with people who don’t report to you.

• Are engaged and curious about the rapidly evolving AI landscape.

• Can build a fun, driven team culture.

• Are able to understand our products and models to determine appropriate solutions to user problems. 

Specific technologies / skills that will help you in this role

• Programming Languages: Python, SQL, JavaScript (for automation scripts).

• No-Code/Low-Code Platforms: e.g. Airtable, Zapier, Retool.

• Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks.

• Experience with OpenAI LLM APIs (text generation, structured outputs, function calling).

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About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.