About Flagright
Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.
We operate as a lean, high-performance team with high individual ownership and direct access to leadership.
Role Overview
Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
We are hiring a Product Operations Intern based in the Bay Area who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.
People Who Thrive at Flagright
Have been knocked down before and gotten back up
Are resourceful — they figure things out with whatever tools are available
Have strong opinions and can defend them
Learn fast because they're hungry
Want to work with no-BS people building something important
People Who Struggle Here
Need extensive hand-holding
View high expectations as “unreasonable”
Expect strict 9 to 6 boundaries
Can’t handle ambiguity or rejection
Prefer consistent routine over fast-changing priorities
Key Responsibilities
Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation
Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down
Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again
Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves
Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.
Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements
Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout
Who We Are Looking For
Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field
Strong written and verbal communication skills — you can write a clear, professional message under time pressure
Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders
Comfortable jumping on customer calls and representing the team professionally
Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success
Able to work independently and proactively raise blockers rather than wait for direction
Based in the Bay Area and authorized to work in the USA (visa sponsorship not available) — this is a fully on-site role at our Santa Clara office
Preferred Skills
Familiarity with anti-fraud, AML, compliance, or fintech concepts
Prior internship or project experience in a product, operations, or customer-facing role
Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
Interest in AI, machine learning, or intelligent automation as applied to compliance or risk
What We Offer
Hands-on exposure to a fast-growing Y Combinator startup from day one
Direct mentorship from product and customer success leads
Real responsibilities — not coffee runs or shadow tasks
A front-row seat to how enterprise B2B SaaS is built, sold, and operated
Opportunity to convert to a full-time role for exceptional performers
Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir
Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
Skills Required
- Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or related field
- Strong written and verbal communication skills
- Detail-oriented and organized; able to juggle multiple tasks and follow through without reminders
- Comfortable joining customer calls and representing the team professionally
- Curious about B2B SaaS products and eager to learn across product, operations, and customer success
- Able to work independently and proactively raise blockers
- Based in the Bay Area and authorized to work in the USA; fully on-site at Santa Clara (visa sponsorship not available)
- Familiarity with anti-fraud, AML, compliance, or fintech concepts
- Prior internship or project experience in a product, operations, or customer-facing role
- Proficiency in using data analysis tools and techniques to identify trends and optimize product operations
- Interest in AI, machine learning, or intelligent automation as applied to compliance or risk
What We Do
Flagright sets the modern standard for AI-native transaction monitoring. The platform enables financial institutions to centralize detection, investigation, and reporting of suspicious activity, streamlining regulatory workflows and strengthening financial crime controls. A high-performance, no-code scenario builder with sub-second API response times powers real-time monitoring, supported by tailored rules, dynamic risk profiling, and simulation tools that reduce false positives and improve decision accuracy. This transaction monitoring foundation is enhanced by fully integrated AML screening that links each transaction and entity to global sanctions and watchlists; dynamic risk scoring that embeds behavioural and contextual risk directly into detection logic; and centralized case management that automates alert triage, investigation workflows, and SAR filing, maintaining audit-readiness across jurisdictions. Flagright’s AI Forensics suite strengthens compliance operations across four critical areas: screening (reduces false positives in AML checks), monitoring (augments alert investigation capabilities), quality assurance (accelerates QA processes), and governance (simplifies policy management and regulatory compliance). Financial institutions moving from fragmented tools to Flagright report a 93% reduction in false positives, 80% lower compliance costs, and a 27% drop in operational errors, with implementation typically completed within weeks. With customers across six continents and offices in the United States, the United Kingdom, Singapore, and Germany, Flagright delivers a transaction monitoring solution that scales with growth and adapts to evolving threats.
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