Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.
As a Product Operations Intern at Roadie, you’ll support the Product team by helping maintain project documentation, organize Jira workflows, and assist with reporting and coordination efforts. This internship is a great opportunity for someone interested in project management, operations, or product development to gain hands-on experience working in a collaborative, fast-paced environment.
What You’ll Do- Help review and organize outdated or redundant project items within Jira and related tools
- Support documentation efforts by updating process guides, templates, and team resources
- Collaborate with team members to identify opportunities for improving project organization and workflow consistency
- Assist with meeting coordination, note-taking, action item tracking, and follow-up communication
- Help prepare project summaries, status updates, and internal documentation
- Participate in PM and Scrum team meetings to gain exposure to Agile project management practices
- Assist with creating and maintaining Jira dashboards, reports, and tracking systems to help support project visibility and organization
- Support the Project Manager with day-to-day operational and coordination tasks
- Strong organizational skills and attention to detail
- Interest in project management, operations, or product development
- Ability to manage multiple tasks and communicate effectively with team members
- Some experience with project management systems or comfortable learning new tools in a fast-paced environment
- Experience coordinating school projects, student organizations, events, or other collaborative activities is a plus
- Familiarity with Jira, Google Workspace, or similar collaboration tools is helpful but not required
- Exposure to Agile or Scrum concepts through coursework, internships, or personal projects is a plus
- Positive attitude, willingness to learn, and eagerness to contribute to a collaborative team environment
What You'll Get
- Exposure to multiple development teams and processes in an Agile environment
- Develop practical project management skills, gain exposure to industry-standard tools, and contribute directly to process improvements
- Hands-on experience with reporting, which will be utilized by our software development teams
- Mentorship with Project Manager/Scrum Master
Skills Required
- Strong organizational skills and attention to detail
- Interest in project management, operations, or product development
- Ability to manage multiple tasks and communicate effectively
- Some experience with project management systems
- Experience coordinating school projects or events is a plus
- Familiarity with Jira, Google Workspace, or similar tools is helpful
- Exposure to Agile or Scrum concepts is a plus
- Positive attitude and eagerness to contribute
What We Do
Roadie is the nation’s first “on the way” crowdsourced delivery platform. Roadie works with consumers, small businesses and big global brands across virtually every industry to provide a faster, cheaper, more scalable solution for scheduled, same-day and urgent delivery. With more than 200,000 active drivers nationwide, Roadie reaches more than 11,000 cities and 20,000 zip codes – the largest local same-day delivery footprint in the nation.
