PalmPay

Product Operations Associate

Reposted Yesterday

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Taguig City, Metro Manila, National Capital Region, PHL

In-Office

Junior

Fintech • Payments • Financial Services

The Role

Serve as L2 product support bridging Local Product and business teams (Sales, Ops, Collections, Credit). Triage issues, track resolutions, maintain documentation/SOPs, coordinate escalations with Product Managers, and recommend process/product improvements.

Summary Generated by Built In

Job Title: Product Operations Associate
Location: BGC, Taguig (Full Time, Onsite)
Role Objective
The Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.
Key Responsibilities
Act as the primary point of contact for product-related inquiries from internal teams
Provide support to:

Sales
Operations
Collections
Credit Review

Perform issue triaging, including:

Identifying root causes
Classifying issues (bug, enhancement, expected behavior)
Tracking resolution progress

Ensure timely and accurate responses to all product-related concerns
Maintain, update, and improve:

Internal documentation
Product guidelines
Standard Operating Procedures (SOPs)

Coordinate closely with Product Managers for:

Escalations
Product clarifications
Issue resolution

Monitor recurring issues and proactively suggest process or product improvements
Ensure clear and consistent communication between Product and business teamsQualifications

Bachelor’s degree in Business, Information Technology, Engineering, Finance, or any related field
At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company
Strong problem-solving and analytical skills
Excellent communication and stakeholder management abilities
Experience in issue tracking, ticketing systems, or operational support workflows is an advantage
Ability to work in a fast-paced and highly collaborative environment
Highly organized with strong attention to detail
Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus

Preferred Competencies

Understanding of fintech products, lending operations, digital payments, or financial services processes
Experience working with cross-functional teams including Product, Engineering, Risk, and Operations
Ability to analyze operational pain points and recommend scalable solutions
Strong sense of accountability, ownership, and urgency in handling issues

Skills Required

Bachelor's degree in Business, IT, Engineering, Finance, or related field
1-3 years experience in Product Operations, Business Operations, Customer Support, or related roles
Strong problem-solving and analytical skills
Excellent communication and stakeholder management abilities
Ability to work in a fast-paced, highly collaborative environment
Highly organized with strong attention to detail
Proficient in Microsoft Office or Google Workspace
Experience in issue tracking, ticketing systems, or operational support workflows
Experience in fintech, banking, or technology-driven companies
Familiarity with fintech products and digital platforms
Experience working with cross-functional teams (Product, Engineering, Risk, Operations)
Ability to analyze operational pain points and recommend scalable solutions
Strong sense of accountability, ownership, and urgency