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Kikoff: A FinTech Unicorn Powering Financial Progress with AI
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
About This Role:
The Product Operations Associate will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes. This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team.
Roles and Responsibilities:
Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
Drive policy changes, while maintaining product changelogs and determining long-term risk factors
Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
Expertise and Experience Required:
1-2 years of experience in B2C Tech, Consulting, or a fast paced start-up environment
Previous experience in product operations is preferred
Strong project management skills and the ability to align internal and external stakeholders effectively.
Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
Able to maintain documentation and drive process improvements for long-term operational success.
Strategic thinking and demonstrated ability to communicate long-term product strategy
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.
What We Do
Kikoff is a personal finance platform that offers the simplest credit-building solution out there: $0 fees, 0% interest, and no credit pull. Your credit score is the foundation of your financial health – yet most people don’t have the credit score they deserve. That’s why Kikoff built the most accessible and affordable credit-building solution – it’s also the fastest growing and the top-rated credit building mobile app. Kikoff works whether you’re new to credit or looking for an extra boost. Building credit is just the start; Kikoff is building a personal finance platform designed to help consumers achieve financial wellness. Driven by the co-founders’ and team’s personal experiences, Kikoff’s mission is to provide refreshingly fair, effective, and simple pathways to meet your financial goals. Kikoff is a Series B company and has raised over $42 million in total funding. Investors include Portage Ventures, Lightspeed Venture Partners, GGV, Coatue, Core Innovation Capital, and basketball star Stephen Curry. Kikoff was founded in 2019 and is headquartered in San Francisco, California.
Why Work With Us
We are building an organization that maximizes growth and learning; we are invested in helping you grow and achieve what you want in your career. Our principles include a bias towards action, work in public, first principles thinking, intellectual honesty and extreme ownership.
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