Product Operations Associate

What you would be expected to do:

• Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
• Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
• Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements.
• Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved.
• Streamline business processes utilizing AI and modern automation tools.
• Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch.
• Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.

You might be a strong candidate if you:

• Possess 1+ years of experience within product operations, product management, or a closely related tech-delivery domain.
• Have excellent communication and project coordination skills.
• Demonstrate practical proficiency with Excel, SQL, and AI productivity tools.
• Are thoughtful, detail-oriented professional who takes pride in the quality and impact of their work.
• Demonstrate strong problem-solving skills with a knack for digging into the root causes of technical hurdles.

What Sun King Offers (in addition to compensation and statutory benefits)

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.