Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Research Coordinator (Product Operations Associate), to join our Research Operations team within our Product Optimization division. Your job will be to improve the efficiency of the Product organization by recruiting users for research and testing throughout our product development cycle. But enough about us; let’s talk about you.
You are a self-starter that shows initiative and flexibility in a fast-paced environment. You hold yourself and others accountable to meet commitments. You are an excellent communicator that anticipates and balances the needs of multiple stakeholders. You are a problem solver with project management skills and the ability to prioritize tasks and identify strategic solutions.
The Team: Research Operations was created to help athenahealth’s experience designers and product teams connect with end-users and conduct great research and testing, faster. Research Coordinators are critical to enabling the R&D organization to conduct high quality user research and testing in an efficient manner.
Job Responsibilities
- Enable product teams to connect with end-users for various research and testing activities by growing our participant pools, organizing recruiting efforts, and promoting research activities in email campaigns, newsletters, or customer events.
- Coordinate with Customer Success Management team and customers to schedule and coordinate onsite research
- Facilitate scheduling and maintain the tools and templates required for execution of research activities such as interviews, concept tests, usability tests
- Maintain screener surveys and other methods for finding users that meet specific research requirements
- Improve processes for recruiting users for research and pilot methods that enable faster recruitment, such as pre-scheduling panel participants for weekly research activities
- Understand and interpret data to assess its impact on workflows and outcomes, driving informed decision-making and continuous improvement
Typical Qualifications
- Bachelor’s degree or equivalent
- Strong oral and written communication, fluent in English
- Experience with coordination of people and processes
- Experience building and managing client relationships
- Experience maintaining processes and frameworks
Previous research recruiting and scheduling (preferred)
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
