At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Join Ripple Labs Inc. in London, UK as a Product Operations Analyst — Customer Activations This role is uniquely positioned to transform customer experiences by seamlessly integrating them into our innovative products. You'll be at the forefront of a global financial revolution, working cross-functionally to ensure flawless activations and world-class customer support.
WHAT YOU’LL DO:
- Working cross-functionally with your counterparts in a global business
- Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
- Detect and bring up blockers to ensure smooth progress and resolution.
- Guide institutional customers through setup steps with clear, professional communications.
- Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
- Report weekly activation status to collaborators with verified information.
- Manage dormant account processes and ensure human review before deactivation.
- Scale activation functions to new products and drive systemic fixes for continuous improvement.
WHAT YOU'LL BRING:
- 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
- A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.
- Strong investigative and problem-solving abilities to trace money and data across systems.
- High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
- Excellent written communication skills with institutional clients and internal collaborators.
- Proficiency with CRM (Salesforce) and ticketing (Jira) tools.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland Applicant Privacy Notice for reference.
Skills Required
- 4-5 years of experience in client onboarding, customer activation, payment operations, or customer operations within fintech, payments, banking, or digital assets
- Strong coordination skills for multi-team, multi-step processes
- Investigative and problem-solving abilities, including tracing money and data across systems
- High attention to detail and strong documentation skills
- Experience working in a compliance-sensitive environment
- Excellent written communication skills with institutional clients and internal collaborators
- Proficiency with Salesforce CRM
- Proficiency with Jira ticketing tools
- Self-starter mentality
Ripple Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ripple and has not been reviewed or approved by Ripple.
-
Healthcare Strength — Healthcare coverage is considered comprehensive, with medical, dental, and vision often employer-paid from day one. Wellness resources such as EAP support, HSA/FSA options, and wellness stipends further strengthen the offering.
-
Leave & Time Off Breadth — Time off options are broad, including flexible or unlimited PTO, paid holidays, sick and bereavement leave, sabbaticals, volunteer time, and company-wide recharge days. These practices are positioned to encourage collective rest and reduce burnout.
-
Parental & Family Support — Parental leave is described as generous, complemented by family medical leave and fertility or family-forming benefits through specialized providers. These programs support diverse paths to parenthood and caregiving needs.
Ripple Insights
What We Do
Ripple provides one frictionless experience to send money globally using the power of blockchain technology. By joining Ripple’s growing global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and six continents.
.png)
