About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
Key Duties & Responsibilities
Content Management and Quality Control
Review, edit and ensure the accuracy and consistency of content across digital platforms (website) and printed materials (brochures).
Maintain up-to-date verbiage and tone in content, implementing strategic updates and ensuring alignment with company goals and messaging.
Review and approve proposed content changes when appropriate, collaborating with the Director, Product and regional teams to ensure alignment with regional strategies and priorities.
Participate in the product and tour development process as needed, mostly assisting in the planning and execution of product changes.
Oversee the review and revision of brochure tear sheets and proofs for the region, ensuring content is accurate and in line with marketing standards.
Support or lead web audits to ensure the content meets quality standards and aligns with tour offerings.
Communication and Coordination
Effectively communicate global updates, audit requirements and necessary actions to relevant stakeholders across departments.
Draft and distribute clear, concise notifications to travelers and the Sales team regarding important updates or changes.
Review and coordinate product improvements and improvement plans with key stakeholders.
Attend and take charge as the lead during operational DTs.
New Product Development and Innovation:
Collaborate with the Director, Product and regional teams to identify and develop new optional activities and day tours, ensuring alignment with market needs and customer preferences.
Lead the product stage gate process for new activities, from concept through to execution.
Performance Analytics and Reporting:
Monitor and analyze product performance (Bookings, NPS and Profitability) and report back to cross-functional stakeholders.
Provide monthly team updates on bookings, NPS and profitability.
Provide quarterly reports to Senior Leadership on product performance.
Partnership & Field Engagement
Oversee the distribution of tearsheets to relevant field teams for their assigned regions.
Proofread tearsheets and brochures - and review, vet and approve comments from the field.
Review FAM Feedback and escalate issues when necessary to ensure product quality.
Collaborate with Product Partnerships to manage trips, review changes, address issues, and ensure overall trip quality.
System Proficiency and Management:
Become a subject matter expert (super user) for departmental systems, including content management systems, booking platforms and collaborative tools such as Google Docs & Wufoo forms.
Leverage the systems to streamline workflows, enhance efficiency and ensure the smooth execution of content-related tasks.
Skills & Experience
Minimum 4 years of writing experience.
Experience working in international travel within Operations, Product or Sales.
Proven ability to collaborate effectively with cross-functional teams and build positive relationships with stakeholders at all levels.
Demonstrated experience in both administrative and creative roles, balancing routine tasks with more innovative, strategic work.
Proficient in content management systems (CMS), booking platforms and collaborative tools such as Google Docs & Wufoo forms.
Experience in drafting clear, concise content for both internal and external communications, including notifications, updates and marketing materials.
Strong multitasking abilities, with the capability to manage multiple projects and meet deadlines in a fast-paced environment.
Exceptional communication skills, both oral and written, with the ability to articulate complex ideas clearly to diverse audiences.
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Top Skills
What We Do
G Adventures has been a world leader and innovator in sustainable adventure travel since 1990. We invite you to explore a world of tours infused with inspiration and excitement that will take you off the beaten track into the real heart of the destination. Our approach to travel provides small groups and independent travellers the rare opportunity to connect with nature and local cultures.
The choices for travel are vast - from safaris and cultural treks to family vacations and exotic expeditions to places you have never even imagined, there is an adventure for everyone. If you share a lust of life and have the insatiable curiosity to travel and truly experience the world we live in, then join us and embark on a quest for the extraordinary. We are The Great Adventure People - welcome to our world of adventure travel!
