Product Modernization Manager Sr

Position Title

Product Modernization Manager Sr

Location

New York, NY 10018

Job Summary

The Senior Manager, Product Modernization leads the modernization of Flagstar's consumer deposit product offers platform, setting the strategic direction, operating model, and governance standards for the systems and processes that create, configure, and deliver deposit product offers to customers. This role is accountable for ensuring Flagstar's product offers infrastructure is modern, scalable, and capable of supporting the acquisition and retention strategies the business requires, while building and leading the team responsible for delivery. The Senior Manager drives enterprise alignment across Technology, Finance, Compliance, and Marketing, translating modernization strategy into governed, high-quality execution across all customer-facing channels.

Job Responsibilities:

JOB RESPONSIBILITIES

Product Offers Platform Modernization

• Define and own the multi-year product offers platform modernization roadmap, establishing the vision, sequencing, and investment case for replacing legacy offer creation and configuration infrastructure with a scalable, automated, and governance-ready system.
• Lead the evaluation, selection, and implementation of platform solutions, building the business case for investment and driving executive alignment on platform direction and sequencing.
• Own the partnership with Enterprise Technology at a strategic level, setting joint accountability frameworks across Marketing, Product, and Technology for platform delivery and performance.
• Establish and evolve the enterprise governance model for product offer creation and configuration, including approval workflows, version control, audit trails, and change management protocols.
• Drive the migration of existing product offer infrastructure onto the modernized platform, owning risk management, sequencing decisions, and executive communication throughout.
• Build and develop the team responsible for platform modernization, setting performance expectations and developing capability across the function.

Product Offer Creation and Configuration

• Set the standards and operating model for end-to-end offer creation, configuration, and deployment across the consumer deposit portfolio, including promotional rates, cash bonus structures, product parameters, fee schedules, and eligibility rules.
• Ensure enterprise-wide accuracy and compliance of all product offer configurations across core banking systems, with accountability for downstream impacts to online banking, mobile, account opening, and reporting systems.
• Own the product offer library as a strategic asset, ensuring it is current, governed, and accessible across the organization.
• Partner with Finance and the deposit acquisition marketing team at a strategic level to translate offer strategy into operationally feasible, accurately configured, and economically sound product offers.
• Establish and continuously improve quality assurance standards and testing protocols, holding the team accountable for accuracy and compliance before any offer reaches a customer.

Backend Operations and System Integration

• Own the operational model for product offer delivery across all customer-facing channels, including online account opening, branch systems, mobile banking, and digital marketing platforms.
• Set the standards for managing downstream system impacts across all product changes, ensuring Technology, Operations, and channel owners operate within a defined change management framework.
• Lead the strategic partnership with IT and core banking platform teams, prioritizing platform improvements that reduce operational risk, eliminate manual effort, and improve system reliability at scale.
• Define and own the operational performance scorecard for the product offers function, including offer deployment accuracy, system uptime, change cycle time, and defect rates.
• Ensure operational procedures, policies, and documentation are maintained, governed, and continuously improved across all product offer creation and configuration processes.

Cross-Functional Partnership and Governance

• Own the regulatory risk posture for product offer deployment, partnering with Compliance and Legal to ensure all offers meet Reg DD, UDAAP, and applicable state and federal requirements.
• Lead the strategic partnership with Finance on product profitability modeling, GL mapping, and revenue tracking across the active offer portfolio.
• Serve as the senior representative of the product modernization function in governance committees and executive forums, translating platform progress, operational performance, and risk posture into clear business language.
• Partner with the deposit acquisition marketing team at a strategic level to ensure offer infrastructure can support the speed, flexibility, and testing cadence that growth strategy requires.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent)  in marketing, business or some other related field.
• Minimum experience required: 8+ Years of progressive experience in deposit product operations, banking product management, or a related discipline within a regulated financial institution.
• Demonstrated experience leading core banking product modernization, platform migration, or product rationalization initiatives at scale, with accountability for delivery outcomes.
• Deep understanding of consumer deposit product infrastructure, including product parameters, fee structures, eligibility rules, and downstream system dependencies across core banking and digital channels.
• Strong technical fluency, with the ability to set platform strategy, build business cases for technology investment, and translate enterprise requirements into implementation-ready specifications for Technology and core banking partners.
• Proven ability to lead cross-functional initiatives across Technology, Operations, Compliance, Finance, and Marketing, holding partners accountable to shared delivery commitments.
• People leadership experience, including building, developing, and retaining teams in a product operations or technology-adjacent function.
• Financial services experience.

Preferred Qualifications:

• Education level preferred: Master's Degree (or Postgraduate equivalent) MBA or some other advanced degree.
• Core banking platform experience.
• Direct experience with core banking platform configuration, parameter management, and governance at enterprise scale.
• Experience building or scaling product modernization functions from a fragmented or legacy starting point.
• Familiarity with offer management platforms, product configuration tools, and API-based integration standards.
• Strong understanding of Reg DD, UDAAP, and consumer deposit compliance requirements as they relate to product offer design and deployment.

Job Competencies:

• Possesses deep operational and strategic expertise in consumer deposit product infrastructure, with the ability to set the operating model, governance standards, and modernization direction for offer creation, configuration, and deployment at enterprise scale.
• Demonstrates strong technical fluency, with the ability to translate complex business and marketing requirements into implementation-ready platform strategies and specifications that Technology and core banking partners can execute and deliver against.
• Displays a modernization leadership mindset, with the ability to build the vision for scalable infrastructure, drive executive alignment, and lead organizational adoption across a complex, matrixed environment.
• Exhibits strong strategic project leadership, with the ability to own multi-workstream platform initiatives, manage delivery risk, and hold cross-functional teams accountable to outcomes and timelines.
• Demonstrates deep understanding of core banking platform architecture, downstream system dependencies, and the enterprise change management required to deploy product changes at scale without operational disruption.
• Possesses strong cross-functional leadership skills, with the ability to align Technology, Finance, Compliance, Marketing, and Operations around a shared modernization agenda and hold partners accountable to shared delivery commitments.
• Displays an enterprise-grade quality assurance mindset, setting the standards and accountability frameworks that ensure every offer configuration and system change is tested, validated, and documented before reaching a customer.
• Demonstrates executive communication skills, with the ability to translate platform complexity, operational risk, and modernization progress into clear, compelling business language for senior leadership and governance forums..
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. 
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer 

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank 

Pay Range

$110,923.50 - $186,042.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.