Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join Us:
As a Product Marketing Manager, you’ll be responsible for creating compelling materials and messaging for new product launches. You’ll partner with product, sales, and marketing teams to develop assets that drive adoption, support sales conversations, and generate awareness across digital channels, in-person events, and advertising campaigns.
What You’ll Be Doing:Launch Strategy & Messaging
Collaborate with product management to deeply understand new features and products.
Develop clear, differentiated positioning and messaging that resonates with target audiences.
Sales Enablement
Create sales decks, one-pagers, battlecards, and demo scripts to support account executives.
Train the sales team on product value propositions and competitive differentiators.
Marketing Materials & Campaigns
Build digital content (web pages, email campaigns, ads, videos, case studies) that generate awareness and demand.
Develop materials tailored for online and in-person events, including presentations, booth collateral, and handouts.
Advertising & Promotions
Partner with demand gen to shape ad campaigns with product-focused creative.
Ensure consistency of messaging across paid, earned, and owned channels.
Market Feedback & Insights
Track adoption and engagement with marketing materials.
Gather feedback from customers, sales, and events to continuously improve messaging and assets.
4+ years of experience in product marketing, B2B SaaS marketing, or related fields.
Strong writing and storytelling skills; able to translate technical details into customer value.
Experience developing sales enablement content and customer-facing assets.
Familiarity with digital marketing, event marketing, and advertising channels.
Comfortable collaborating across teams (product, sales, design, demand gen).
Highly organized, with the ability to manage multiple launches and deadlines simultaneously.
Experience / knowledge / personal ties to public safety
Strong presentation and public speaking skills.
Background in competitive analysis and positioning.
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
BenefitsMedical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
Top Skills
What We Do
Automating non-emergency calls so PSAPs can focus on true emergencies.
Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies.
We don’t replace human dispatchers. We empower them to be more effective by clearing the line of non-emergency calls.
