Who We're Looking For
Zendesk is a global leader in AI-powered customer and employee service, renowned for our powerful yet user-friendly solutions. We are seeking an experienced Product Marketing Manager to help drive product, sales, and adoption initiatives for Zendesk’s fast-growing employee service business. You will play a meaningful role in driving our employee service business forward by defining and executing GTM strategies to achieve our company’s ambitious employee service goals. You will partner cross-functionally across our product and GTM organizations and work closely with senior leaders in sales, marketing, and product.
You are an expert storyteller who is passionate about ‘rolling your sleeves up’ and working with a broad set of stakeholders to get things done. You will report to the Director of Employee Service Product Marketing and work closely with the broader Product Marketing team.
Key Responsibilities:
- Develop and maintain a deep understanding of the employee service market, particularly Enterprise Service Management (ESM) and IT Service Management (ITSM), including buyer personas, industry trends, and competitive landscape.
- Craft compelling product narratives and solution messaging that communicate core use cases and the value of our employee service solution.
- Lead cross-functional sales, marketing, and customer initiatives.
- Collaborate with Product, Marketing, and Sales teams to develop and execute product launch strategies, including assets for campaigns, press releases, analyst briefings, and more.
- Enable GTM teams and develop materials to support customer-facing interactions, such as sales pitch decks, one pagers, case studies, demos, and more.
- Support deals and customer engagements as a subject matter expert.
- Evangelize Zendesk for Employee Service through public speaking engagements and analyst briefings.
What You Bring to the Role
- 10+ years of B2B SaaS product marketing experience.
- Direct experience in the IT Service Management (ITSM) or Enterprise Service Management (ESM) market.
- Exceptional storytelling ability with a talent for articulating complex ideas simply and effectively.
- Superior analytical and problem-solving skills with keen attention to detail and pattern recognition.
- Proven experience in utilizing advanced AI tools to perform daily work and key projects.
- Executive presence with the ability to engage and collaborate effectively with senior leadership.
- Strong project management skills with excellent execution, follow-through, and attention to detail.
- Comfortable operating independently in a startup-like environment to build and execute new programs and initiatives and deliver on tight deadlines.
- Customer-first mentality with a passion for understanding and addressing customer needs.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- 10+ years of B2B SaaS product marketing experience
- Direct experience in the IT Service Management or Enterprise Service Management market
- Exceptional storytelling ability and skill communicating complex ideas simply
- Superior analytical and problem-solving skills with strong attention to detail and pattern recognition
- Experience using advanced AI tools for daily work and key projects
- Executive presence and ability to collaborate with senior leadership
- Strong project management skills with excellent execution and follow-through
- Ability to work independently in a startup-like environment and deliver under tight deadlines
- Customer-first mentality and passion for understanding customer needs
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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