We organize and mobilize the world’s ITOps and DevOps data.
The Role
Contractor Product Marketing Manager (July–November, 40 hrs/wk) to create website content, AI-powered video assets, webinar/event decks, competitive positioning, and build agentic AI workflows to scale PMM productivity. Requires strong messaging, hands-on AI and AI-video tool experience, and familiarity with IT operations/AIOps or related enterprise IT domains.
Summary Generated by Built In
About the job
BigPanda is looking for a seasoned Senior Product Marketing Manager to cover a maternity leave and hit the ground running as a key contributor across our core PMM functions. You'll own meaningful work from day one, creating assets and positioning that inform the field, customers, and the market about BigPanda's agentic ITOps platform.
We move fast, write with precision, and build content that differentiates BigPanda in a quickly evolving industry. If you thrive in high-impact, autonomous environments and bring both creative instinct and technical fluency, this engagement is for you.
This is a contractor position running July to November and operating at 40 hours per week. A background in IT operations, incident management/ITSM, AI SRE, observability, or enterprise IT is a strong plus. Sharp messaging instincts and hands-on AI tool experience are non-negotiable.
Responsibilities
- Website Content: Turn customer stories, use cases, roadmap updates, and market insights into polished website content. This includes webpages, blog posts, and supporting assets that communicate value and convert audiences.
- Video Assets: Produce video content using AI-powered creation tools, from short-form explainers to customer story highlights. Hands-on experience with AI video tools is required, not a nice-to-have.
- Webinar & Event Decks: Build slides for webinars and speaking sessions at live events, from narrative architecture to visual execution. You'll bring structure, story, and BigPanda's voice to every stage moment.
- Competitive Intelligence: Develop competitive positioning, field enablement content, and market-facing assets that arm the go-to-market team with the clarity and confidence to win every conversation.
- AI Agent & Workflow Development: Design and build agentic workflows that accelerate PMM productivity, automating the way insights are packaged and shared with the field, customers, and the market at scale.
Preferred Qualifications
- 5+ years in product marketing, ideally in B2B SaaS or enterprise tech
- Exceptional writer; clear, precise, and built for technical audiences
- Translates complex technical concepts into sharp, compelling messaging
- Drives projects end-to-end with minimal oversight
- Strong presentation-building and storytelling skills
- Hands-on experience with AI tools and automation platforms; demonstrated use of AI video creation tools is preferred
- Comfortable operating in fast-moving, high-autonomy environments
- Domain expertise preferred: IT operations or AIOps platforms, incident management / ITSM, AI SRE or site reliability engineering, observability and monitoring tools, enterprise IT infrastructure
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Market competitive salary with an anticipated base compensation range of $80 - $100 per hour. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- Hands-on experience with AI tools
- Hands-on experience with AI video creation tools
- Experience producing website content, blog posts, and marketing assets
- Ability to design and produce video assets using AI-powered creation tools
- Experience building webinar and event decks with strong storytelling and presentation skills
- Experience developing competitive positioning and field enablement content
- Experience designing and building agentic AI workflows or automation to scale PMM productivity
- 5+ years in product marketing, ideally B2B SaaS or enterprise tech
- Domain expertise in IT operations, AIOps, incident management/ITSM, SRE, observability, or enterprise IT infrastructure
- Ability to drive projects end-to-end with minimal oversight and operate in fast-moving environments
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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