We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.
About Our TeamThe Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.
Why This Role Matters
The Washington Post is seeking a creative, organized, and customer-focused professional to support the continued growth of WP Print Solutions. This position combines graphic design, product marketing, customer support, and digital commerce responsibilities to help promote our commercial printing products while assisting the Customer Sales & Service Manager with daily customer operations.
This role is approximately 50% Product Marketing & Graphic Design and 50% Customer Sales & Service Support. The position reports to the Director of Business Development and works closely with the Customer Sales & Service Manager to enhance customer experience, grow product sales, and support the Washington Post Store and digital storefronts.
What Motivates YouYou are a creative, organized, and customer-focused professional.
You enjoy supporting customer experience while helping grow product sales.
You thrive balancing graphic design, product marketing, customer support, and digital commerce responsibilities.
You enjoy collaborating across departments to deliver high-quality products and customer experiences.
Design print and digital marketing materials for commercial printing products and department initiatives.
Create promotional campaigns for the Washington Post Store.
Design customer email campaigns and social media graphics.
Assist with product launches and promotional initiatives.
Support Print Operations revenue growth through product marketing initiatives.
Develop marketing materials highlighting new printing capabilities and services.
Reformat Washington Post content into revenue-generating print products.
Provide design support for commercial printing customers.
Support customer onboarding and account setup.
Process customer inquiries and coordinate order information.
Assist with order tracking and customer follow-up.
Coordinate with Production, Prepress, Mail, and Accounting departments.
Help resolve customer questions regarding products and orders.
Assist with order documentation and reporting.
Provide backup support for customer service functions as needed.
Monitor and maintain the Washington Post Store and digital storefronts.
Maintain Shopify and PageDNA storefronts.
Update products, pricing, and promotional content.
Monitor product performance and recommend improvements.
Coordinate seasonal promotions and featured products.
Assist with website content updates.
Assist Business Development with sales presentations.
Design customer proposal materials.
Develop marketing campaigns supporting new business initiatives.
Bachelor's degree in Marketing, Graphic Design, Communications, or related field (preferred).
2–5 years of experience in graphic design, marketing, customer service, or commercial printing.
Advanced Adobe Creative Suite skills (InDesign, Illustrator, Photoshop, Acrobat).
Experience with Canva Pro.
Experience with Shopify or other e-commerce platforms.
Knowledge of commercial printing processes.
Strong customer service skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a deadline-driven environment.
Strong organizational skills.
Microsoft Office proficiency.
Experience with email marketing platforms is a plus.
Knowledge of PageDNA or similar storefront software is a plus.
Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
Competitive medical, dental and vision coverage
Company-paid pension and 401(k) match
Three weeks of vacation and up to three weeks of paid sick leave
Nine paid holidays and two personal days
20 weeks paid parental leave for any new parent
Robust mental health resources
Backup care and caregiver concierge services
Gender affirming services
Pet insurance
Free Post digital subscription
Leadership and career development programs
Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
The salary range for this position is:
$55,900 - $83,900 AnnualThe actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.
Learn more about The Post at careers.washingtonpost.com.
Skills Required
- Bachelor's degree in Marketing, Graphic Design, Communications, or related field
- 2-5 years of experience in graphic design, marketing, customer service, or commercial printing
- Advanced Adobe Creative Suite skills (InDesign, Illustrator, Photoshop, Acrobat)
- Experience with Canva Pro
- Experience with Shopify or other e-commerce platforms
- Knowledge of commercial printing processes
- Strong customer service skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a deadline-driven environment
- Strong organizational skills
- Microsoft Office proficiency
- Experience with email marketing platforms
- Knowledge of PageDNA or similar storefront software
What We Do
The Washington Post is an award-winning news leader whose mission is to connect, inform, and enlighten local, national and global readers with trustworthy reporting, in-depth analysis and engaging opinions. The Post is as much a tech company as it is a media company, combining world-class journalism with the latest technology and tools so readers can interact with The Post anytime, anywhere. Our approach is always the same– shape ideas, redefine speed, take ownership and lead. Every employee, every project, every day.
Why Work With Us
Rapidly growing, this team is committed to creating excellent experiences and products worthy of our tradition and our future. Our dedication to innovation, excellence and integrity are at the core of what we do, and why our employees are proud to call The Post their home.
