We are looking for an experienced Product Manager to lead and innovate our Merchant Acquiring and Card Processing solutions. In this role, you will own the end-to-end product lifecycle for our merchant services—from onboarding to settlement. You will bridge the gap between complex payment infrastructure (schemes, gateways, processors) and a seamless, intuitive experience for our merchants.
The ideal candidate has a deep technical understanding of how money moves (Acquiring) and a strong empathy for the business owners (Merchants) who rely on us to get paid.
1. Product Strategy & Roadmap
Execute the product roadmap for merchant acquiring solutions (POS, Payment Gateway, SoftPOS, or Unified Commerce).
Conduct market research to identify gaps in our current acquiring capabilities compared to competitors (e.g., settlement speeds, acceptance rates, alternative payment methods).
Translate high-level business goals into detailed Product Requirements Documents (PRDs) and user stories for engineering teams.
2. Merchant Experience (CX) & Lifecycle Management
Actively identify pain points in the merchant journey (e.g., payment failures, ambiguous error codes) and work to eliminate them. Streamline the merchant onboarding and servicing process (KYC/KYB) to reduce "Time to First Transaction.
3. Performance & Analytics
Monitor key product metrics: Authorization Rates, TPV (Total Payment Volume), Churn Rate, and Net Promoter Score (NPS).
Analyze transaction data to identify failure patterns and work with engineering to fix root causes at the switch/gateway level.
Requirements
Experience: 4–7 years of relevant industry experience, with at least 3 years specifically in Payments, Merchant Acquiring, or Fin-tech.
Education: Bachelor’s degree in Engineering, Business, or Finance. An MBA is a plus but not mandatory.
Domain Knowledge:
Deep understanding of the Acquiring Value Chain (Merchant -> Acquirer ->Network ->Issuer).
Familiarity with ISO 8583 messaging, API integrations (REST/JSON), and Payment Gateway architecture.
Knowledge of regulatory compliance
Technical Proficiency: Ability to read API documentation, write SQL queries for basic data analysis, and discuss architecture with engineering leads. Ability to analyze data, observe trends and determine scope of improvement. Ability to build competitive customer experience solutions. Ability to translate problem statements to generic and scalable product solutions.
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- 4-7 years relevant industry experience, with at least 3 years in Payments, Merchant Acquiring, or Fin-tech
- Bachelor's degree in Engineering, Business, or Finance
- MBA
- Deep understanding of the Acquiring Value Chain (Merchant -> Acquirer -> Network -> Issuer)
- Familiarity with ISO 8583 messaging, API integrations (REST/JSON), and Payment Gateway architecture
- Knowledge of regulatory compliance related to payments
- Ability to read API documentation and discuss architecture with engineering leads
- Ability to write SQL queries for basic data analysis
- Ability to analyze transaction data, identify failure patterns, and determine scope of improvement
- Ability to translate business goals into PRDs, user stories, and scalable product solutions
- Experience improving merchant onboarding and servicing processes (KYC/KYB) and merchant CX
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
