We’re an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they’re saving, investing, buying their first home, or planning for the future.
Through our pension product, we want to make it easier for customers to understand their retirement savings, take action with confidence, and build towards their future over time.
We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind.
Job Brief
We’re looking for a Product Manager to join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox.
This role is focused on improving the customer experience across our Pension product. You’ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage contributions, and stay engaged with their retirement savings over time.
Reporting to the Head of Product for Pension and Investing, you’ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences.
This role would suit someone who is customer-focused, structured, analytical, and comfortable working with complex financial products. You don’t need to be a pensions expert from day one, but you should be motivated to build strong domain knowledge and help customers feel more confident about retirement.
What you'll do
- Own and maintain the Retirement roadmap, working with the Head of Product for Pension and Investing to ensure priorities are clearly linked to customer needs, business goals, and product strategy.
- Identify, frame, and prioritise customer problems, using data, research, customer feedback, operational insight, and commercial context to decide where the team should focus.
- Lead product discovery for new opportunities, exploring customer needs, possible solutions, risks, dependencies, and success measures before moving into delivery.
- Define clear product requirements, user stories, acceptance criteria, customer outcomes, and success metrics so
- Engineering, Design, and wider stakeholders are aligned on what we are building and why.
- Work closely with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring the team delivers high-quality customer experiences.
- Improve key parts of the Moneybox pension experience, including how customers get started, transfer pensions, contribute, understand their progress, and stay engaged over time.
- Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed with good customer outcomes in mind.
- Monitor product performance and customer behaviour, using insight to identify opportunities to iterate, optimise, and improve the experience over time.
- Communicate clearly with stakeholders, sharing priorities, progress, decisions, risks, trade-offs, and results in a way that keeps teams aligned.
Experience and skills
- 3+ years’ experience in Product Management, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding.
- Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences.
- Strong analytical capability, with confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions.
- Experience working closely with Engineering and Design teams to define requirements, make trade-offs, and deliver high-quality customer-facing products.
- Strong communication and stakeholder management skills, with the ability to explain problems, decisions, risks, and recommendations clearly to different audiences.
- Good judgement in a regulated or complex environment, with an understanding of the importance of customer trust, risk management, and good customer outcomes.
- High ownership and curiosity, with a proactive approach to driving work forward and a willingness to build knowledge of pensions, retirement, and long-term financial planning.
- Experience in fintech, financial services, wealth, pensions, investments, or another regulated environment.
- Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth.
- Familiarity with pensions, retirement planning, long-term saving, investing, or other products where customer trust and confidence are important.
Our Commitment to DE&I:
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.
We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential
Working Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: [email protected]. If you would rather we did not keep your details on file, you can contact us at: [email protected].
Skills Required
- 3+ years' experience in Product Management delivering digital customer experiences
- Strong customer and product judgement; ability to break down complex problems into product solutions
- Strong analytical capability; use data, research and insight to define success metrics and make decisions
- Experience working closely with Engineering and Design to define requirements and deliver customer-facing products
- Strong communication and stakeholder management skills
- Good judgement in a regulated or complex environment; focus on customer trust and risk management
- High ownership, curiosity, and willingness to build pensions and retirement domain knowledge
- Based in the UK and able to work hybrid (2 days in London office, 3 days remote)
- Must be eligible to work in the UK; employer cannot offer visa sponsorship
- Experience in fintech, financial services, wealth, pensions, investments, or regulated environments
- Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth
- Familiarity with pensions, retirement planning, long-term saving or investing
What We Do
At Moneybox, we help you turn your money into something greater. Millions of us want to achieve more with our money. But whether we’re looking to save for a rainy day, grow our money, buy a home, or even build a retirement fund, we leave it at the bottom of our to-do lists because we're not sure how to get started. This isn’t surprising. We aren’t taught about financial planning at school, the wealth industry was built to serve a minority, and it often feels like banks don’t care about helping us achieve outcomes. To top it off, the financial services industry is fragmented and confusing. This means that our money often isn’t working hard enough and our goals are much harder to achieve. So, we made a solution. We've brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. We want to help people build wealth, but our mission goes beyond that. We believe that building wealth isn’t simply about accumulating more money. It’s about going after the life you want and enjoying it to the fullest, today and tomorrow. This is what it means to turn your money into something greater.
