Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position is required to report to the Austin, TX or Somerset, NJ office location on a hybrid basis.
Role Description
Lead stakeholder discussions for intake, discovery, problem definition, scope alignment, and prioritization.
Define and document business problems, desired outcomes, success metrics, value drivers, assumptions, dependencies, and scope boundaries.
Evaluate and qualify incoming transformation requests for business alignment, readiness, expected value, feasibility inputs, and cross-functional impact.
Create execution-ready demand packages that enable Program Management, Architecture, Solution teams, and delivery partners to proceed with clear context.
Partner with Architecture and Solution teams to provide business context for rough order of magnitude (ROM) estimates and technical solutioning.
Facilitate trade-off discussions based on business value, risk, urgency, readiness, and strategic alignment.
Prepare recommendations, business cases, and decision-ready materials for prioritization forums.
Maintain visibility into assigned demand items, discovery status, risks, decisions, dependencies, and value realization inputs.
Collaborate with Program Managers and Project Managers to ensure a seamless handoff from discovery into planning and delivery governance.
Drive continuous improvement of product discovery processes, intake standards, templates, and business-facing communication within the Transformation Office.
Support adoption and change readiness by clarifying stakeholder impacts, business outcomes, and success measures.
Behaviors and Competencies
Business Acumen: Can analyze financial and operational data to make informed decisions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Strategic Thinking: Can contribute to the development of strategic plans and initiatives.
Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Skill Level Requirements
Ability to lead business discovery by defining the business problem, desired outcomes, success metrics, and scope boundaries that drive prioritization and demand packaging. — Intermediate
Strong understanding of product management principles including intake governance, discovery frameworks, and value-driven prioritization across the demand lifecycle. — Intermediate
Ability to independently gather, structure, and translate complex business requirements, assumptions, dependencies, and success criteria into execution-ready demand packages. — Intermediate
Proficiency in utilizing Atlassian tools such as Jira Product Discovery, Jira, and Confluence, or similar product management platforms to manage intake, track discovery progress, and maintain backlog quality. — Intermediate
Experience conducting market research, performing competitive analysis, and gathering customer feedback to inform product discovery, business cases, and transformation strategy. — Intermediate
Other Requirements
Completed Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
5–8 years of experience in product management, business product ownership, business analysis, consulting, transformation, or technology-enabled change.
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 25%
Preferred
Experience supporting enterprise transformation, operating model change, business process optimization, or digital modernization initiatives.
Experience with CRM, ERP, Planview, ServiceNow, Workday, WMS, Palantir, or similar enterprise platforms.
Proficiency with prioritization frameworks such as RICE, MoSCoW, value-versus-effort matrices, or weighted scoring models.
Experience with data-driven decision-making, KPI analysis, dashboards, or A/B testing methodologies.
Knowledge of design thinking, service design, or human-centered design principles.
Experience with business process optimization, process mapping, or operating model design.
Financial and business acumen, including business case development, ROI analysis, and unit economics.
Familiarity with AI, cloud technologies, and modern digital transformation tools and their impact on business outcomes.
Experience facilitating workshops, design sprints, or cross-functional discovery sessions.
Experience working in matrixed, cross-functional, or global environments.
Experience with Jira Product Discovery or similar product discovery and backlog management tools.
Experience with sales processes, marketing processes, or go-to-market transformation initiatives.
The estimated annual pay range for this position is $135,000 - $165,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field (or equivalent experience).
- 5-8 years of experience in product management, business product ownership, business analysis, consulting, transformation, or technology-enabled change.
- Ability to lead business discovery: define business problems, desired outcomes, success metrics, assumptions, dependencies, and scope boundaries.
- Strong understanding of product management principles including intake governance, discovery frameworks, and value-driven prioritization.
- Ability to gather, structure, and translate complex business requirements into execution-ready demand packages.
- Proficiency with Atlassian tools (Jira Product Discovery, Jira, Confluence) or similar product management platforms.
- Experience conducting market research, competitive analysis, and gathering customer feedback to inform product discovery and business cases.
- Ability to travel up to 25% for SHI, partner, and customer events.
- Ability to work on a hybrid basis and report to the Austin, TX or Somerset, NJ office location.
- Experience creating recommendations, business cases, and decision-ready materials for prioritization forums.
- Experience facilitating handoffs from discovery into planning and delivery governance with program/project managers.
- Experience supporting enterprise transformation, operating model change, business process optimization, or digital modernization initiatives.
- Experience with CRM, ERP, Planview, ServiceNow, Workday, WMS, Palantir, or similar enterprise platforms.
- Proficiency with prioritization frameworks such as RICE, MoSCoW, value-versus-effort, or weighted scoring models.
- Experience with data-driven decision-making, KPI analysis, dashboards, or A/B testing methodologies.
- Knowledge of design thinking, service design, or human-centered design principles.
- Financial and business acumen including business case development, ROI analysis, and unit economics.
- Familiarity with AI and cloud technologies and their impact on business outcomes.
- Experience facilitating workshops, design sprints, or cross-functional discovery sessions in matrixed/global environments.
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
