SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this jobAs a Product Manager, Insurance Platform at SeekWell, you'll own the strategy, roadmap, and execution of products and capabilities that help customers seamlessly use their vision insurance benefits across 1-800 Contacts and The Framery.
Insurance is one of the fastest-growing areas of our business and a key driver of customer experience, operational efficiency, and revenue growth. You'll partner closely with Engineering, Finance, Customer Operations, CRM, Marketing, and Insurance leadership to build scalable solutions that improve claims processing, provider integrations, benefit visibility, reconciliation, and platform automation.
This role sits at the intersection of technology, operations, and business strategy. You'll solve complex problems, leverage data to drive decisions, and help shape one of SeekWell's most important growth platforms.
Work Environment- Hybrid: Work from home with 2 days per week onsite in Draper, UT
- Increased onsite collaboration during onboarding and key project milestones
- Partner closely with Engineering, Finance, Customer Operations, CRM, Marketing, and Insurance stakeholders
What you’ll do
- Own the Insurance Platform strategy, roadmap, prioritization, and execution across 1-800 Contacts and The Framery
- Partner with Insurance leadership to expand insurance utilization and improve customer access to vision benefits
- Drive automation initiatives that improve claims processing, reconciliation accuracy, and operational efficiency
- Collaborate with Engineering to define requirements, write user stories, and deliver scalable solutions
- Partner with Finance, Customer Operations, and Marketing teams to improve insurance-related customer and business outcomes
- Work with insurance providers to support integrations, benefit validation, and platform enhancements
- Use customer, operational, and financial data to identify opportunities, prioritize work, and measure outcomes
- Lead cross-functional initiatives from discovery through launch and ongoing optimization
- 3–5 years of Product Management experience, preferably supporting platform, data, operational, healthcare, insurance, fintech, or enterprise software products
- Experience leading cross-functional initiatives involving technical, operational, and business stakeholders
- Strong analytical skills with experience using data to drive decisions and measure outcomes
- Experience working closely with software engineering teams throughout the product development lifecycle
- Ability to define product requirements, workflows, user stories, and success metrics
- Familiarity with SQL and comfort working with data to answer business and product questions
- Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels
- Ability to operate independently, navigate ambiguity, and drive outcomes with limited direction
- Experience leveraging AI-powered tools (e.g., ChatGPT, Claude, Copilot, Gemini, or similar) to improve productivity and decision-making
- Experience in insurance, healthcare, benefits administration, claims processing, payments, or reimbursement workflows
- Familiarity with APIs, provider integrations, data pipelines, or enterprise platforms
- Experience supporting automation, AI, or workflow optimization initiatives
- Strong systems-thinking mindset with the ability to connect customer, operational, and business outcomes
- Experience presenting recommendations and product strategy to senior leaders
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Hybrid
Skills Required
- 3-5 years of Product Management experience
- Experience leading cross-functional initiatives involving technical, operational, and business stakeholders
- Strong analytical skills with experience using data to drive decisions and measure outcomes
- Experience working closely with software engineering teams throughout the product development lifecycle
- Ability to define product requirements, workflows, user stories, and success metrics
- Familiarity with SQL and comfort working with data to answer business and product questions
- Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels
- Ability to operate independently, navigate ambiguity, and drive outcomes with limited direction
- Experience leveraging AI-powered tools (e.g., ChatGPT, Claude, Copilot, Gemini, or similar)
- Experience supporting platform, data, operational, healthcare, insurance, fintech, or enterprise software products
- Experience in insurance, healthcare, benefits administration, claims processing, payments, or reimbursement workflows
- Familiarity with APIs, provider integrations, data pipelines, or enterprise platforms
- Experience supporting automation, AI, or workflow optimization initiatives
- Experience presenting recommendations and product strategy to senior leaders
- Strong systems-thinking mindset with the ability to connect customer, operational, and business outcomes
What We Do
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
