Product Manager, Consumer Spending Origination & Onboarding
Location: Sydney
Level: MA
- Customer-First Thinking: Passionate about curating exceptional customer experiences and alleviating break points for our customers
- Strategic Mindset: Proven ability to think big and deliver initiatives that make an impact. You are passionate about curating strategic solutions that will put our customer journeys at the forefront of the evolving credit landscape
- Data-Led Decision Making: Comfortable using insights to shape strategy and measure success.
- Collaboration & Influence: Thrive in cross-functional environments, aligning priorities across domains, crews and squads.
Together we’re delivering outstanding customer experiences and having a lot of fun along the way!
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
The Consumer Spending Crew has end-to-end responsibility for the Commonwealth Bank Credit Cards and Low-Cost Credit Cards business. We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement. Within the Origination & Onboarding Stream our vision is to help customers go from ‘I want to I can spend” with focus on curating a simple, automated and fast experiences for customers, our objective is to improve the quality of experience for customers while reduce turnaround time from application start to spending from application form, verification experience through to onboarding their card.
See yourself in the team
As a Product Manager in our squad, you will play a pivotal role in shaping our credit card origination experience, enhancing customer experiences to seamlessly onboard, simplify operational processes and drive business growth. Your primary objective will be to support the Origination & Onboarding stream squads in delivering exceptional customer and automated experiences. In this exciting and ever evolving role, your strong stakeholder and engagement skills will see you develop and manage key business partner relationships critical to the team’s success.
Key responsibilities will include
- Support the delivery of the squad’s Credit Card and Low-Cost Credit Card origination across uplifting our verification experience and driving improved onboarding of credit for our customers.
- Support with documenting and building business requirements to support change
- Analyse customer complaints to identify breakpoints, areas for improvement and opportunities for growth.
- Oversee and manage change to ensure it is delivered seamlessly, and key stakeholders are supported by the business
- Responsible for proactively managing risks associated with the squad
We want to hear from you if you have
- Strong Cards product knowledge is preferred, experience managing Banking products highly regarded
- Demonstrate the ability to think strategically, execute initiatives at pace that drive customer, operation and business value
- An attitude towards speaking up for what’s right for the customers and the business
- A willingness to facilitate and be part of a strong team culture which delivers a day to day experience we can all look back on as the best of our career.
- Demonstrate the ability to work cohesively within a large team as well as independently, displaying resourcefulness and proactivity.
- Experience in delivering strong outcomes in an Agile environment
- Experience with Agile tools e.g. Jira and Confluence
- Strong communication skills
- Strong stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently
- Ability to think analytically and use data and insights to make decisions
- Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
Your development
If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Experience delivering strong outcomes in an Agile environment
- Experience with Agile tools such as Jira and Confluence
- Ability to document and build business requirements to support change
- Strong communication skills
- Strong stakeholder engagement and influencing skills
- Ability to think analytically and use data and insights to make decisions
- Risk mindset and ability to proactively identify and manage risks
- Experience analysing customer complaints to identify breakpoints and improvements
- Strong cards product knowledge
- Experience managing banking products
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
