- Create new metrics to measure customer insights, as needed
- Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
- Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
- Push for solutions that test boundaries of industry trends and anticipate customer needs
- Set priorities for multiple projects
- Ensure front-end product design is successful
- Ability to write scripts for demos and demonstrate onstage product features
- Identify patterns in complex datasets and develops practical modes
- Develop a global product domain strategy (project level)
- Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc.
- Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post-launch metrics analysis and iterations.
- Create opportunity assessments and global ROI calculations for proposed strategies in their domain
- Identify corner cases astutely
- Steer technical designs toward architectural patterns and high reliability
- Understand and manage risks and dependencies
- Deliver high-quality products with upfront risk assessments and mitigation strategies
- Lead data analysis for their domain
- Evaluate global impact by creating a hypothesis, executing tests, and analyzing results
- Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
- Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
- Collaborate across boundaries to build strategic relationships and achieve common goals
- Work collaboratively with Business Team and manage expectations of scope and requirements
- 6+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory)
- Experience in taking a product from ideation to execution and successful delivery.
- Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
- Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
- Excellent technical skills
- Excellent written and verbal communication skills, including an engaging presentation style
- Experience in communication to VP and C+ level: Tech, Business, Finance/Corp
- Familiarity with programming languages
- Define product strategy by connecting the dots
- Make product decisions without ambiguity in collaboration with the team
- Manage important stakeholders across the organization while leading initiatives
- Decision-making and accountability/ownership is critical
- One point of executive customer engagement for a large portfolio
- Contribute effectively outside your comfort zone
Skills Required
- 5+ years of Product Management experience
- 3+ years working with retail store systems
- Hands-on experience with retail store platform implementations, enhancements, or support
- Strong understanding of POS systems
- Strong understanding of Self Checkout (SCO)
- Strong understanding of omnichannel retail and order fulfillment processes (BOPIS, SFS)
- Strong understanding of loyalty and rewards programs
- Strong understanding of inventory management
- Strong understanding of payments and tendering / payment processors
- Experience writing detailed product requirements, BRDs, user stories, and acceptance criteria
- Strong stakeholder management and communication skills
- Experience with large retail organizations
- Experience with store technology modernization initiatives
- Familiarity with OMS, CRM/loyalty platforms, payment processors, and retail inventory systems
- Familiarity with store handheld/mobile applications
- Agile/Scrum product management experience
- CSPO, SAFe POPM, or equivalent certification
What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
