The Role
Lead a cross-functional product squad to build and prioritise a marketplace product roadmap. Use data and customer research to test hypotheses, navigate complex regulatory requirements (NDIS, Support at Home), collaborate across teams, and deliver measurable customer and social impact.
Summary Generated by Built In
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
As a Product Manager in our squads, you will be partnering across functions to deliver a scaled and delightful customer experience. You will advocate for using technology to solve complex customer problems, while being empathetic and consultative with our internal and external customers. You will need to be comfortable navigating a complex and fast moving regulatory environment, providing leadership and thoughtful paths forward. The outcome will be genuine social and customer impact.
Key Responsibilities
- Leading, focusing and prioritising a high performing product squad of UX, Data and Engineering team members towards a strategic goal
- Understanding user goals and expectations when coming to our marketplace, then working to build an industry leading customer experience
- Using your strong people and leadership skills to collaborate closely with marketing, customer service, finance, legal engineering and data teams
- Understanding a complex regulatory environment across the NDIS, Support at Home and more
- Balancing customer, engineering and commercial requirements to build a prioritised backlog and roadmap
- Testing both qualitative and quantitative hypotheses quickly, in order to iterate quickly and grow the business
- Storytelling your squad’s amazing product experience internally and externally
Skills, Knowledge, and Experience
- 5+ years experience in a consumer SaaS, e-commerce or marketplace product
- Deep knowledge and understanding of analytics tools and reporting, with a proven track record of data driven decision making
- Comfortable in an agile environment, including working closely with engineering to groom backlogs and line up sprints
- Ability to take insights from strong stakeholders and bring them on a journey through to a well scoped yet delightful outcome
- You enjoy talking to your customer and getting their insights and feedback
- You seek to understand the problem for the immediate customer as well as the implications to internal and external stakeholders
- Experience with a regulated environment is a plus
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Values we share as part of Attain Healthtech
Break New Ground 🧨
We simplify care with creativity and bold ideas.
Make It Matter💟
We put people at the centre and create impact that improves lives.
Own The Outcome🥇
We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
Skills Required
- 5+ years experience in consumer SaaS, e-commerce, or marketplace product
- Deep knowledge of analytics tools and reporting with proven data-driven decision making
- Comfortable in an agile environment; work closely with engineering to groom backlogs and plan sprints
- Strong people and leadership skills; collaborate across marketing, customer service, finance, legal, engineering and data
- Comfortable navigating a complex and fast-moving regulatory environment (e.g., NDIS, Support at Home)
- Ability to synthesize stakeholder insights into well-scoped, delightful product outcomes
- Enjoys speaking with customers and using qualitative feedback to inform product decisions
- Experience with regulated environments (preferred)
Am I A Good Fit?
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The Company
What We Do
Mable is a health-tech platform where people looking for disability and aged care support connect with independent support workers in their community. As one of Australia’s fastest-growing scale-ups, we think big to spearhead change in our sector. We're passionate about inclusivity and giving choice and control back to those who need it. Mable launched in 2014 when co-founder Peter Scutt teamed up with friend and colleague Tony Charara after struggling to find the right home care solution for his parents. Today, Australia’s largest and most diverse community of independent support workers has provided over 13 million hours of support on Mable so everyone can live their kind of independence. #mykindofindependence
