Navy Federal is seeking a strategic and analytical Product Manager to lead the vision and roadmap for some of the customer experiences on our Membership and Deposit Products. In this role, you’ll shape long-term product strategy grounded in deep member insights and market trends. You’ll work closely with Analysts to leverage both quantitative and qualitative data, and partner with Marketing to ensure alignment between product direction and member engagement strategies. This is a high-impact opportunity for a forward-thinking leader who can translate data into vision, and vision into strategy—helping us deliver meaningful value to the members we proudly serve.
To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.
- Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
- Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
- Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
- Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
- Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
- Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
- Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
- Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway
- Solves moderate to complex project-related problems
- Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
- Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
- Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
- Enables decision making for leaders around product features through clear and concise communication
- Develops and implements change management strategies and plans for product features
- Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
- Serve as a business subject matter expert regarding product functions and how they relate to other products and services
- Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
- Quick learner with an analytical and flexible thinking style
- Strong multi-tasking and the ability to meet deadlines
- Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
- Comfortability with big, undefined problems and the capability to break down problems to find solutions
- Exposure to working in an agile environment
- A strong data sense, combined with analytical skills to help make informed recommendations
- Aptitude and curiosity for learning how technical process flows work
- 2+ years of experience in product management or related roles
- Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures·
- Master’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
- Quick learner with an analytical and flexible thinking style
- Strong multi-tasking and the ability to meet deadlines
- Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
- Comfortability with big, undefined problems and the capability to break down problems to find solutions
- Exposure to working in an agile environment
- A strong data sense, combined with analytical skills to help make informed recommendations
- Aptitude and curiosity for learning how technical process flows work
- 2+ years of experience in product management or related roles
- Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures
- Master's Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
- Ability to work Monday - Friday, 8:00AM - 4:30PM on-site in Vienna, VA
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
