nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
Essential Functions
- Validate — Own the voice-of-customer programme. Lead customer discovery engagements, aggregate market data, mine usage analytics, and synthesise insights into clear product signals. Drive decisions on what to build next in collaboration with design, engineering, and architecture.
- Plan — Define and own Initiatives and Epics, including key acceptance criteria. Lead roadmap planning in partnership with design and architecture, sequencing delivery against platform constraints and customer priorities. Maintain a forward-looking roadmap that connects near-term engineering capacity to long-term product strategy.
- Build — Champion collaborative story writing as a team practice. Ensure effective knowledge transfer to the engineering team and hold clear ownership of build outcomes against defined acceptance criteria.
- Grow — Track feature adoption through usage analytics, support feedback, and CSM and customer sentiment. Identify follow-on problems and opportunities for enhancement based on adoption outcomes, and feed these back into the roadmap cycle.
- Customer Engagement — Establish and lead a Customer Advisory Board, creating a regular, structured channel for customer input and product direction feedback. Represent the product confidently in customer-facing settings, including Sales calls, executive briefings, and industry forums.
- nCino Product Knowledge — Develop deep fluency in the KYCA platform and the KYC/FICA regulatory landscape. Articulate how the product solves real customer problems, identify enhancement opportunities, and understand how KYCA fits within nCino’s broader product portfolio and African market strategy.
- AI & Innovation — Leverage AI and analytics capabilities to strengthen product decision-making, identify customer behaviour patterns, forecast trends, and surface unmet needs. Collaborate with engineering to explore and integrate AI/ML features that add demonstrable customer value, while staying current on emerging technologies relevant to the compliance and fintech space.
Requirements
- Bachelor’s degree in Computer Science, Business, or a related field, with 5+ years of product management experience in B2B SaaS
- Demonstrated experience in customer-facing product roles — comfortable leading discovery sessions, advisory boards, and executive-level customer conversations
- Strong understanding of software development processes and agile delivery methodologies
- Proven ability to own and communicate a product roadmap across engineering, commercial, and executive stakeholders
- Outstanding written and oral communication skills
- Ability to influence without authority across cross-functional teams
- Travel requirements: <10%
Desired
- Experience in fintech, regtech, compliance technology, or regulated financial services
- Familiarity with KYC, AML, FICA, or equivalent compliance frameworks in African or emerging markets
- Experience managing product through platform transitions or major feature expansion programmes
- Knowledge of agile principles and modern product operating models (e.g., dual-track discovery)
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Skills Required
- Bachelor's Degree in Computer Science or a related field with 2+ years of experience/proficiency or a combination of education and experience
- Strong understanding of software development processes, technologies, and methodologies.
- Outstanding written and oral communication skills
- Ability to plan and deliver products in an agile environment
- Ability to gather and transform product feedback into actionable requirements
nCino, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about nCino, Inc. and has not been reviewed or approved by nCino, Inc..
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options along with mental‑health resources and a global EAP, with some instances of fully paid premiums cited. Wellness initiatives and supportive programs (e.g., HSA/FSA availability) further enhance the offering.
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Leave & Time Off Breadth — Paid parental leave, generous or unlimited PTO, volunteer time off, company holidays, and bereavement leave are emphasized. Flexible work options and family support (including adoption and dependent‑care support where available) broaden practical access to time off.
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Retirement Support — Programs include a 401(k) alongside an employee stock purchase plan and life/disability coverage. Student‑debt repayment and performance bonuses are positioned as part of total rewards.
nCino, Inc. Insights
What We Do
Ncino is a cloud-based bank operating solution for the financial services industry. nCino (NASDAQ: NCNO) is the worldwide leader in cloud banking. The nCino Bank Operating System® empowers financial institutions with scalable technology to help them achieve revenue growth, greater efficiency, cost savings and regulatory compliance. In a digital-first world, nCino's single digital platform enhances the employee and client experience to enable financial institutions to more effectively onboard new clients, make loans and manage the entire loan life cycle, and open deposit and other accounts across lines of business and channels. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,200 financial institutions globally, whose assets range in size from $30 million to more than $2 trillion.
