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SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
About the Role
We’re looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business.
You’ll work closely with Engineering, UX, Architecture, and Go‑To‑Market partners to deliver features that solve real customer problems and contribute to product adoption and growth.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
*We are not able to offer Visa sponsorship at this time*
Impact You Will Make:
- Contribute to Product Roadmaps: Support the development and execution of the product roadmap for your product area, helping ensure features are aligned with customer needs, business goals, and overall product strategy.
- Drive Feature Delivery: Translate customer feedback, market insights, and business requirements into clear product requirements, user stories, and acceptance criteria in collaboration with Engineering and Design.
- Collaborate Across Teams: Partner with Engineering, UX, and cross‑functional stakeholders to balance customer value, usability, and technical feasibility throughout the product development lifecycle.
- Learn from Data & Feedback: Help define and track success metrics such as feature usage, adoption, and customer feedback; share insights with the team to inform continuous improvement.
What You Will Bring:
- 3+ years of product management experience, building and delivering commercial, customer‑facing software products
- Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
- Strong understanding of user workflows, system design, and data‑driven product development
- Excellent communication, stakeholder management, and product storytelling skills
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field
Skills Required
- 3+ years of product management experience
- Proven success shipping enterprise SaaS products
- Strong understanding of user workflows and system design
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Engineering, or related field
SugarAI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SugarAI and has not been reviewed or approved by SugarAI.
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Fair & Transparent Compensation — Pay is often characterized as fair for the role, with multiple statements describing compensation as good or reasonable. Compensation is also framed as competitive for certain technical and senior positions, suggesting stronger alignment with expectations in those segments.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, disability, FSA/HSA options, and mental health support. Benefits are sometimes characterized as “amazing,” indicating that healthcare and related coverage can be a standout component of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears in the form of mental health programs and wellness-related reimbursements or stipends. Flexibility-related perks (such as remote work support and home-office/tech stipends in some descriptions) further add to the perceived lifestyle value of the overall rewards package.
SugarAI Insights
What We Do
SugarAI provides software that helps revenue teams manage and grow their customer accounts with greater visibility and control. Our Precision Selling platform delivers account-level insights that highlight risk, uncover expansion opportunities, and guide sellers toward clear next steps. Used by thousands of companies in more than 120 countries, SugarAI supports organizations operating in complex, relationship-driven sales environments.
Why Work With Us
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
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