At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Technical Product Manager at NiCE Cognigy, you will lead the strategy and execution of product capabilities at the intersection of conversational AI, platform architecture, and customer value. You will work closely with engineering, design, customer facing teams, and go to market partners to define what we build, why we build it, and how success is measured. Reporting to the Director of Product, you will translate complex technical opportunities into clear, scalable product outcomes designed for enterprise customers.
How will you make an impact?
- Own product discovery and partner closely with engineering to deliver one or more technical product areas from problem definition through launch, iteration, and continuous improvement
- Shape product direction by combining market insights, customer feedback, usage data, and platform constraints into clear priorities and well scoped plans
- Build prototypes when needed and collaborate with engineering and design to deliver robust technical solutions with an excellent user experience
- Drive cross functional alignment, communicate trade offs transparently, and build trust to accelerate decision making
- Define success metrics and use data to evaluate outcomes, learn quickly, and continuously improve the product
Have you got what it takes?
- Technically fluent Product Manager with a proven track record of delivering meaningful outcomes in SaaS, AI, or platform focused environments
- Hands on and up to date with modern AI tooling, with the ability to build prototypes independently
- Comfortable navigating ambiguity, structuring complex problems, and moving from concept to execution while keeping customer value front and center
- Able to discuss system constraints and architectural trade offs with engineers and communicate clearly with non technical stakeholders
- Pragmatic in balancing speed and quality, with strong judgment in prioritization and product decisions
- A collaborative leader who raises the bar through ownership, clarity, and follow through
Nice to have experience with
- Conversational AI, LLM enabled products, automation platforms, or adjacent technical products
- Enterprise product requirements including scalability, security, and adoption considerations
- Leading cross functional initiatives with international, distributed teams and influencing both product quality and business outcomes
- An ownership mindset with the initiative to drive work to completion and deliver measurable impact
What’s in it for you?
Join a fast growing company at the forefront of conversational AI, where you will work on technically ambitious products with real world enterprise impact. You will collaborate with talented, driven teams in an international environment, have the opportunity to influence product direction end to end, and grow alongside a platform used by leading global organizations. If you are motivated by solving complex problems, building at scale, and turning technology into customer value, this role offers the chance to make a meaningful difference.
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 10001
Reporting into: Director - Product Management
Job type: Individual contributor.
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Similar Jobs
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
