Krakow: Product Manager - Workforce Management - Job Description
What's the opportunity
The team at Zendesk is constantly rethinking how the future of outstanding software will look like for our customers all over the world. We've done so successfully over the last couple years, and we know it takes an amazing team to build fantastic products. That is why we are looking for a Product Manager who loves to tackle complex problems to join that team and help us shape our vision. Does that sound like you? If so, be sure to read on!
We value collaboration and within Product, we work with lots of cross functional teams like Engineering, Design and Product Marketing to solve big problems for our customers. Do you like and use agile processes and believe that pragmatism always triumphs over dogmatism? Do you value customer insights? Join us to own the roadmap and enjoy the impact we have improving it.
What you'll be doing
Define and be responsible for the product roadmap and prioritization of an evolving, high-growth Workforce Management product that people love to use and that helps teams improve their operations and decision-making to achieve their targets
Work closely with a dedicated team of engineers, product designers, product marketers to deliver cross-functional projects that excites customers
Meet with amazing customers, analyze product data, and research competitors to develop and communicate a vision for how we will keep building a phenomenal product/business
Combine customer insights, market trends, and our vision of delivering powerful capabilities in a simple way
Be a key part of Zendesk's mission of championing customer-facing teams; defining and delivering features that support our customers and helping us meet some of our most meaningful business goals
What you bring to the role
Basic Qualifications:
2+ years of Product Management experience under your belt, and you’ve spent most of that time working within a high-paced, agile software development environment
Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities
Experience balancing long term strategy and delivering incremental value to customers along the way
The drive to deeply understand the market, customers and product
Excellent written communication skills for varying audiences: customers, engineering, marketing, program management, and executives
Passion for proactive problem solving and ability to extract their essence while backing up your decisions with data
Hunger for learning, continually developing your skills, contributing to how we could work better, but also mentoring your colleagues
Preferred Qualifications
Experience working in the Customer Experience industry
Design, engineering or data analysis background
Workforce Management experience is a plus
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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