Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.
We are seeking talented Product Managers to create exceptional customer experiences. The ideal candidate will be user-obsessed, driving the overall product’s strategy, vision, and roadmap to enhance the customer experience and achieve key product objectives. Product Managers are responsible for ensuring alignment across agile teams and managing dependencies.
They must possess visionary thinking, strategic planning skills, and the leadership ability to develop and guide Product Owners. A deep understanding of market trends, customer needs, and the competitive landscape is crucial for driving product differentiation. They must also effectively align product objectives with broader business goals.
Key Areas of Responsibility
Product P&L and Pricing
Drives product profitability and performance with product leadership, managing short and long-term outcomes of product portfolio including connection to roadmap, objectives, and investments
Product Strategy, Vision, and Planning
Leverages market research, customer / user needs, and internal business priorities to create the product vision (e.g., target customers, markets, channels, value proposition)
Aligns the product vision with cross-functional stakeholders to shape the product roadmap, investment areas, and outcome measures
Conducts PI planning with Product and Team resources to prioritize the product roadmap
Identify new solutions, enhancement opportunities, or product gaps that exist in our current solution portfolio and make the case for investment and prioritize resources to deliver on our business outcomes
Customer Experience Research, Insights, and Execution
Demonstrates deep understanding of the customer / user through research and insights development (e.g., personas, journeys, product chartering)
Utilizes research and insights from the customer / user, competitive landscape, and market environment to determine the product-market fit
Product Design and Development
Prioritizes the product roadmap across product teams to maximize business value across development of new products, reimagining existing products, and maintenance
Partners with the Product Owners to oversee product development and actively engages cross-functional stakeholders to enable faster speed to market (customers / users
Go-to-Market and Sales
Engages with enabling functions (e.g., marketing, sales, operations, etc.) to position and promote products to achieve business objectives
Channel Alignment / Management
Gathers competitive, customer, market, and internal business priorities to prioritize digital solutions (epics / features) that drive customer interactions
Manages product capabilities across channels to deliver product objectives
Leverages shared channel platforms to improve product speed to market and drive cost efficiencies for both development and ongoing support costs
Adoption
Drives product demand, activation, and engagement based on customer experience research and insights and delivering product solutions that customers / users need
Marketing and Analytics
Supports marketing to define and execute the product’s marketing strategy, budget, and key performance indicators to drive growth
Performance Measurement and Optimization
Develops, analyzes, monitors, and reports on performance metrics at the product level to identify key trends and opportunities; uses insights to drive progress on identified strategies
Qualifications
8+ years of related experience in software solutions/product management for fintech or banking industry experience preferred
Bachelor’s Degree required, preferably in information technology management, computer science, business, software engineering or equivalent experience; master’s degree preferred
High energy level, strong organizational and multi-tasking skills to balance short, medium, and long-term objectives
Experience defining large-scale solutions architected for multi-tenant infrastructure and platform-as-a-service cloud computing environments
Experience defining product roadmaps based on abstract and detailed customer requirements, use cases, market analysis, and industry trends
Passion for and commitment to delivering effective solutions that improve services to customers
Strong and confident presentation and negotiation skills to interact with senior management, key customers, and partners in sales and issue resolution
Natural curiosity and self-motivation to stay current on technical trends and cost drivers that impact user experience and product performance
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Top Skills
What We Do
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences.
Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.
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