Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Edenred Türkiye has been the pioneer of the meal card sector for 33 years, providing effective corporate expense management solutions such as the Ticket Restaurant Meal Card for lunch expenses, Ticket Car Fuel Solutions for fuel purchases, and Ticket Gift Cards for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and countless prestigious brands.
Here at Edenred Türkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and drive innovation to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team. As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work since March 2024.
ROLE OVERVIEWWe are seeking a Product Manager to shape and execute our CRM strategy within Edenred Turkey. This is an exciting opportunity for a proactive professional who enjoys shaping customer experiences and streamlining processes in a dynamic environment. You will collaborate closely with various business units, to ensure our CRM platform aligns with our business goals and delivers exceptional user experiences, while maintaining high data quality.
This strategic, high-impact role combines both operational and transformational responsibilities and will directly contribute to Edenred’s growth.
THE REQUIRED VIBEExperience in CRM product management, business analysis, or project management
Proven track record of managing the end-to-end lifecycle of CRM projects, including analysis, design, testing, and go-live
Data-driven mindset with strong skills in data quality management, reporting, and problem-solving
Excellent communication and coordination skills, with experience in collaborating with business units and managing stakeholders, vendors, and consultants.
Proficiency in project planning, prioritization, and budget tracking.
User-centric approach with experience in process improvement and change management.
Strong advantage: hands-on experience with Salesforce and/or HubSpot.
YOU WILL VIBE WITH US BY
Define and implement the company’s CRM strategy for customers, merchants, and processes in collaboration with all business units.
Provide vision, leadership, and guidance on business processes and user needs related to the CRM system.
Manage, monitor, and analyze enhancements, issues, and improvements in the CRM system from start to finish.
Lead the analysis, design, testing, and implementation phases across the full lifecycle of CRM projects.
Adapt the existing CRM architecture to align with new strategies through targeted enhancements and developments.
Ensure data quality within the system and deliver effective solutions to data- and process-related challenges.
Drive and continuously manage the resolution of CRM system issues in collaboration with the IT department and/or CRM consultancy partners.
Promote effective CRM adoption and continuously improve the user experience for system users.
Oversee project and budget management for services provided by the CRM consultancy firm.
Maintain clear and timely communication with stakeholders across Edenred Turkey to ensure alignment.
WHAT WE OFFER
Flexible working conditions: Set your hybrid working style in line with your departmental needs.
Ticket Restaurant Meal Card: No need to specify, right? 😉
Private health & life insurance: Your family members can also benefit from them.
Transportation: We provide service bus / shuttles.
Ticket Compliments: Spoil yourself on special occasions with our gift card, offering an annual credit of 30.000 TL at a 20% discount.
Flexible Leaves: You are encouraged to take BirthDay-off, Menstruation Rest and etc.
Full Remote August: You are strictly(!) encouraged to work fully-remote throughout August! 😊
Eden Lounge: Need a break? We have unlimited coffee & soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
EdenSENse: You can easily participate in our CSR projects in line with global teams.
EDU (Edenred Digital University) Package: You can continuously contribute to your professional development through online training, including live language classes.
Apply now and Vibe with Us!
Apply now and Vibe with Us!
Top Skills
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe.
Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
