Product Manager

The Company  

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.   

Our Values and Culture   

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: 

• Respect for the planet  

• Respect for our customers and  

• Respect for each other  

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.  

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.  

The Opportunity 

Are you passionate about driving innovation and leading product teams to success? Gentrack, a leader in providing software solutions for utilities and airports, is looking for a dynamic Product Manager to join our team working on our solutions for energy and water utilities. In this role, you will have the opportunity to shape the future of our products, and work with a talented team dedicated to delivering exceptional value to our customers. If you thrive in a fast-paced environment and are excited about making a significant impact, this is the perfect opportunity for you. 

The Specifics  

As a Product Manager at Gentrack, you will be responsible for holistic management of one of our products or an investment stream. Your role will encompass the following key areas: 

Product Execution 

• Build Exceptional Products: Work with cross-functional teams to deliver high-quality products that meet customer needs and drive business growth. 

• Project Management: Ensure timely delivery of product features and enhancements, using appropriate planning and prioritisation techniques and managing timeline expectations effectively. 

• Quality Assurance: Maintain high standards for product quality, working closely with engineering and QA teams to build capability and resolve issues promptly. 

Customer Insight 

• Understand Customer Needs: Gather customer feedback and analyse data to gain deep insights into customer requirements and pain points. 

• Customer Advocacy: Champion the voice of the customer within the organization, ensuring that product decisions align with customer needs and expectations. 

• User Experience: Collaborate with UX teams to create intuitive and user-friendly product interfaces. 

Influencing People 

• Leadership: Inspire and motivate the teams you work with, fostering a collaborative and innovative work environment. 

• Stakeholder Management: Build strong relationships with internal stakeholders and customers, effectively communicating product vision and progress. 

• Cross-Functional Collaboration: Work closely with marketing, sales, and support teams to ensure successful product launches and ongoing customer satisfaction. 

Product Strategy 

• Roadmap Planning: Create and maintain a product roadmap that prioritizes features and initiatives based on business value and customer impact which supports Gentrack’s overall business goals. 

• Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to identify opportunities for investment. 

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you): 

• Proven experience in product management, with a track record of leading successful product initiatives. 

• Strong leadership and team management skills, with the ability to inspire and guide software teams towards achieving common goals. 

• Deep understanding of customer needs and the ability to translate those needs into actionable product strategies and investments. 

• Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas to diverse audiences. 

What we offer in return: 

• Personal growth – in leadership, commercial acumen and technical excellence  

• To be part of a global, winning high growth organization – with a career path to match 

• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos  

• A competitive reward package that truly awards our top talent  

• A chance to make a true impact on society and the planet 

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.