Product Manager - Internal (Hybrid - Austin,TX)

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Community Association of Pocono Farms, Township of Coolbaugh, PA
In-Office
80K-90K Annually
Mid level
Software
The Role
As a Customer Success Manager, you will manage the customer journey for strategic clients, ensuring satisfaction, retention, and growth through effective communication and relationship building.
Summary Generated by Built In

Important Notice:
This job posting is exclusively for current Togetherwork employees. Applications from external candidates will not be considered at this time.

If you are not a Togetherwork employee interested in joining our team, please explore future opportunities on our public career page: https://www.togetherwork.com/careers/.


Product Manager 

Location: Austin, TX (Hybrid, 2–3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a highly strategic, customer-obsessed Product Manager to help shape the future of our products and platform. You will own the full lifecycle of product strategy and execution—from discovery and business case creation through delivery, launch, and optimization. 

This role requires strong customer empathy, business acumen, technical curiosity, and the ability to collaborate effectively across product, engineering, design, and go-to-market teams. You will also leverage AI and automation tools to accelerate discovery, improve delivery speed, and drive innovation across the product lifecycle. 

This is an exciting opportunity for a hands-on product leader who thrives in fast-paced environments and is passionate about building impactful products that solve meaningful customer problems. 

 

What You’ll Do 

Strategy & Business Impact 

  • Develop product strategies and outcome-focused roadmaps. 
  • Build investment cases, including financial modeling, ROI analysis, and competitive assessments. 
  • Communicate product decisions, progress, and trade-offs to executive leadership. 
  • Prioritize initiatives based on customer value, revenue opportunity, and strategic alignment. 

Customer Discovery & Innovation 

  • Conduct interviews, workshops, and beta programs to uncover customer pain points and unmet needs. 
  • Champion a customer-first mindset while balancing business and technical constraints. 
  • Explore new technologies, business models, and AI-driven capabilities to keep Togetherwork at the forefront of SaaS. 
  • Use AI tools for research synthesis, prototyping, QA, analytics, and decision support. 

Cross-Functional Collaboration 

  • Translate product strategy into actionable user stories and prioritized backlogs. 
  • Partner closely with engineers and delivery teams to bring concepts to life with clarity and quality. 
  • Collaborate with UX/design to deliver intuitive, delightful user experiences. 
  • Work with sales, marketing, and customer success to support GTM plans and product adoption. 

Execution & Measurement 

  • Own the end-to-end product lifecycle from discovery through post-launch optimization. 
  • Define, track, and report on product success metrics and KPIs. 
  • Balance speed, scope, and quality to deliver high-impact releases. 
  • Foster a culture of rapid experimentation, learning, and iteration. 

 

What You'll Bring 

Experience 

  • 3-5 years of product management experience in B2B SaaS, nonprofit software, consumer mobile apps, or similar. 
  • Demonstrated success bringing products from concept to launch with measurable results. 
  • Experience operating within complex, multi-product environments. 

Skills & Capabilities 

  • Strong business and financial acumen, including investment case development and ROI analysis. 
  • Excellent communication and presentation skills across executive and technical audiences. 
  • Deep customer empathy and a proven ability to translate insights into products customers love. 
  • Hands-on experience with Agile delivery teams, including engineers, designers, and product owners. 
  • Comfort with AI and automation tools applied across discovery, delivery, and optimization. 
  • Data-driven decision-making and strong analytical skills. 

Mindset 

  • Curious, growth-oriented, and passionate about building great software. 
  • Thrives in fast-paced, collaborative environments. 
  • Comfortable challenging assumptions, taking smart risks, and iterating quickly. 
  • Energized by in-person collaboration in our Austin HQ 2–3 days per week. 

 

Why This Role Matters

Impact: Help shape the future of a $250M SaaS portfolio spanning 33 products and 12+ vertical markets. 

Innovation: Build with cutting-edge AI tools and modern product development practices. 

Growth: Develop your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate colleagues across engineering, design, product, and GTM. 

Culture: Join a company that works hard, plays hard, and is fiercely committed to customer success. 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Top Skills

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The Company
212 Employees
Year Founded: 2015

What We Do

Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps.

We are building on the foundation of OmegaFi, the 25-year leader in providing software and payments services to fraternities and sororities. Recent acquisitions include summer camp, scouting and museum and zoo management software companies.

We are actively looking for successful companies to join Togetherwork and help us build the future. Please contact [email protected] for more information.

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