Casap is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures. Based in San Francisco, the company was founded by product leaders from Robinhood and Chime. We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud. People love what we’ve built, from everyday users to the biggest names in finance.
Casap is seeking talented Product Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence.
ResponsibilitiesCreate and maintain a clear product roadmap - with well-defined, measurable objectives that align with business goals and customer needs.
Work cross-functionally with engineering, marketing, revenue, design, and other stakeholders to develop, validate, and prioritize new features and experiences.
Own execution of the roadmap - driving results while obsessing over details that delight users without letting “perfect” get in the way of progress.
Develop a deep understanding of our users through a combination of qualitative research (e.g. user interviews, usability studies) and quantitative analysis (e.g. usage metrics, analytics).
Rapidly experiment - design and run A/B tests and other experiments to validate hypotheses and iterate toward the right solutions.
Act as a product advocate across the organization, aligning teams around product vision, tradeoffs, and priorities.
5+ years of experience in technical product management (ideally SaaS, marketplace, or consumer/enterprise-facing products).
Results-driven: you set clear criteria for success, track outcomes, and iterate based on what you learn.
Excellent communicator - able to bridge technical and non-technical stakeholders and clearly articulate product vision, requirements, tradeoffs, and strategy.
Strong organizational and time-management skills; capable of juggling multiple initiatives, aligning cross-functional partners, and delivering on deadlines.
Passionate about building great products - empathetic toward users, curious about their needs, and driven to solve real problems.
Comfortable working in a fast-paced, dynamic environment; you can move quickly without sacrificing quality.
Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!
Top Skills
What We Do
Casap's Copilot & Collaboration platform can fully automate disputes end-to-end. We empower institutions and fintechs to intelligently tackle first-party fraud while transforming disputes into an opportunity to build loyalty.
