Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
We’re looking for a Product Manager who will be part of an innovative team and company, building out next-generation contact center AI products. This role will involve close collaboration with design, engineering, and ML teams to deliver enterprise-grade AI solutions. The ideal candidate has experience working on enterprise SaaS products and enjoys engaging directly with customers to shape product direction. This PM will also collaborate closely with other product managers and cross-functional teams to ensure capabilities flow end-to-end across the Cresta platform, delivering cohesive, impactful user experiences.
We want someone who is not afraid to think outside the box and think on their feet as things get thrown their way. Cresta’s Product Management team works closely with customers to develop creative solutions to complex problems.
Responsibilities
- Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
- Own the full product life cycle from strategic planning to tactical activities, including the definition and tracking of key business metrics. Prioritize product investments to meet strategic product and business goals
- Ability to communicate product ideas, requirements, and business plans to all levels of the organization
- Partner with designers, engineering, and ML teams to build AI products
- Work closely with other Product Managers to align on roadmaps and ensure end-to-end capability delivery across the Cresta platform.
- Manage cross-functional communication among engineering, design, GTM, and customer success teams
Requirements
- 3+ years of experience as a product manager or a product owner
- Experience in one or more of the following is considered a strong plus: Experience in designing and writing comprehensive evaluations for AI products; experience working on enterprise SaaS products in a customer-facing capacity
- Bachelor's degree in Computer Science, Information Technology, Business or related field
- Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts, resulting in prioritized, clearly defined requirements
- Demonstrate ability to manage competing priorities, think strategically, and deliver high-quality outcomes in a fast-paced environment.
- Strong collaboration skills—able to work effectively with other PMs to ensure cross-platform alignment.
- Excellent interpersonal, communication, and presentation skills, both written and verbal
- Detail-oriented but with the ability to think and act strategically
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
Compensation for this position includes a base salary of $140,000 ~ $175,000, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
