Product Manager

Job Description
As a Product Manager in Chase Auto, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Chase Auto Product team is seeking a Sr. Product Lead who will dive head-first into creating innovative solutions focused on supporting Auto stakeholders. The Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology and experience (PTX). This role will own the identification and delivery of features and experiences to drive our efforts to expand and modernize customer, OEMs and dealer experiences. If you have proven experience launching successful products in dynamic, consumer-facing companies, passion for improving people's lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!
Job responsibilities

• Drive value for our customers by guiding successful product discovery utilizing the right techniques and make informed decisions based on data.
• Lead successfully multiple simultaneous complex strategic product initiatives and own the end-to-end product lifecycle
• Engage in customer research, discovery, delivery to product launch and monitor post launch performance to power continuous improvements.
• Provide visibility opportunities across product and business eco system senior leaders throughout Auto
• Identify opportunities for product improvement and differentiation, efficiency and standardization, scalability, and drive process improvements.
• Leverage systems thinking to articulate end-to-end solution to stakeholders
• Find synergies across various stakeholders, partners and vendors within the solution eco system
• Conduct walk-through and training sessions to update stakeholders and user groups, third party vendors and all stakeholders in product eco system
• Support and govern adherence to Chase policy, procedures and compliance framework

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle including development of the product strategy, roadmaps and initiatives
• Energetic self-starter with ability to drive delivery of the strategic vision with demonstrated effectiveness leading and problem solving across a multi-disciplinary team
• Strong stakeholder management skills, must be organized and able to execute in a strong matrix organization; plan and break down into achievable deliverables
• Excellent communication capabilities, clearly and succinctly message with appropriate level of detail to various stakeholders such as cross-functional teams, senior leadership, and vendors
• Understanding of customer experience analytics, agile methodologies (toolset such as JIRA, Confluence etc.) and product operating models

Preferred qualifications, capabilities, and skills

• Strong understanding of business processes, systems, and modern technology stack
• Knowledge of AI application in product construct and proven ability to automate stories, acceptance testing to support efficiencies
• Bachelor's or master's degree

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.