Product Manager

Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.

What We Need

We’re looking for an execution-focused, hands-on Product Manager to drive outcomes for our Equip line of business. This role reports to the Equip Product Lead and sits at the intersection of discovery and delivery. You’ll collaborate closely with engineering (a combined onshore and offshore team), operations, and business stakeholders to define problems, ship solutions, and measure impact in a growing and evolving area of the business. 

Equip is a fast-growing line of business focused on radically improving the durable medical equipment (DME) experience in post-acute care settings such as hospice and long-term care. Through technology-driven solutions and strategic partnerships, Equip is modernizing care delivery, streamlining operations, and expanding access to high-quality services.  

This is a great opportunity to help guide a well-established business line through its next phase of growth—shaping the roadmap for your areas, improving the user experience, and contributing to meaningful outcomes, with room to grow as the strategy evolves.

What You Will Do

• Own problem discovery for your areas. Engage users and internal partners to clarify problems, map workflows, and define success metrics. 
• Write clear requirements. Translate insights into PRDs, epics, user stories, with clear acceptance criteria; keep scope well-defined and testable. 
• Partner closely with engineering. Help groom and prioritize backlogs, align on tradeoffs, support delivery, and validate work against requirements. 
• Launch and learn. Coordinate go-to-market with the team and external partners, create release notes and training, and run structured post-launch reviews. 
• Measure what matters. Define KPIs, drive requirements for instrumentation (analytics/RUM) with analytics and engineering, and use data to iterate. 
• Triage and improve. Help manage incident/defect intake, clarify severity/impact, and collaborate on durable fixes and process improvements. 
• Communicate clearly. Provide concise status, surface risks/decisions early, and keep stakeholders aligned. 

What You Have

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in Computer Science, Information Technology Management, Marketing, Business Administration, or a related field, or equivalent practical experience. 
• Minimum of 3 years of experience in product management. Healthcare or healh tech experience is a plus; DME or hospice experience is especially valuable. 
• Comfortable working with internal stakeholders, running discovery, and writing requirements; experience partnering with geographically distributed and offshore engineering teams in a remote environment. 
• Data-literate—able to define KPIs, read dashboards/queries, and make evidence-backed decisions. 
• Excellent verbal and written communication, strong organization, and collaborative working style; low-ego, team-first mindset. 
• Hands-on requirements owner who gathers and documents needs, understands intent, and writes high-quality epics and user stories with clear acceptance criteria and edge cases; maintains backlog hygiene and ensures traceability from goals to releases. 

What Sets You Apart

• Experience in integrating with EHRs or other clinical/claims systems. 
• Familiarity with applying AI/automation to streamline documentation or workflows. 
• Understanding of HIPAA/PHI considerations in product design and operations. 
• Hands-on experience improving performance and user experience through analytics and/or Real User Monitoring. 
• Comfortable with tools like Jira/Confluence and common analytics platforms.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.