Department: Industry Services
Team: Managed Services
Location: London or Atlanta
Position type: Contract from January – December 2026
About the Team
GSMA Industry Services provide a comprehensive set of services aimed at empowering members, customers, and partners to acquire valuable insights, boost revenue, minimize inefficiencies, and enhance customer satisfaction. We have direct interactions with diverse entities worldwide, spanning telecommunications, insurance, fintech, and government organizations.
Our team is characterized by passion, expertise, and diligence, actively advocating for the values outlined below in both internal and external engagements.
What the hiring manager says
“As a global and influential trade association for the connectivity industry, we are continually looking for ways to advance and support the mobile ecosystem, particularly with our suite of Mobile Device Data services trusted by customers globally. This is a great opportunity to enhance and evolve our service portfolio to provide best in class mobile device intelligence.”
Hugo Saboia, Sr. Product Director
About the Role
We are seeking a strategic and execution-driven Product Manager to lead the operational growth and optimization of our device information services. This role is crucial in enhancing device traceability, regulatory compliance, fraud and theft prevention, and sustainability efforts. You will play a pivotal role in advancing industry understanding and management of mobile devices, fostering greater transparency and trust in the device lifecycle.
By providing more accurate, secure, and accessible information about device condition and history, you will help eliminate barriers to the adoption of pre-owned devices. The ideal candidate is a systems thinker who excels in cross-functional environments and can translate market needs into scalable, efficient solutions.
Key responsibilities
Lead cross-functional teams (sales, marketing, operations, support) to launch new products and features
Map complex ecosystems with regional variations, engage senior stakeholders, and distill feedback into business priorities
Manage the end-to-end lifecycle of device solutions, ensuring alignment with customer needs and operational capabilities
Conduct structured market analysis to assess demand, identify gaps, and inform product decisions
Lead post-launch reviews to capture lessons learned and refine future processes
Support key accounts with tailored solutions and strategic input
About You
Extensive experience in product management, operations, or business strategy within the telecom industry or with network-connected devices
Familiar with device lifecycle, resale, circular economy models, and digital product passports
Strong understanding of service delivery models, and operational workflows
Experience in process mapping, optimization, and cross-functional coordination
Analytical and results-driven mindset
Comfortable navigating complex environments and driving clarity across teams
Excellent communication and stakeholder management skills
Contract type
Short term ContractorWorker type
Contingent WorkerWhat We OfferWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
What We Do
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive.
We operate through three main pillars:
Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability.
Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities.
Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas and Africa, to the growing M360 series that has a more regional focus.
