Product Manager

Role:                                    Product Manager

Location:                             Leeds, hybrid working 2-3 days per week in the office. Travel to the London office will be required on an ad-hoc basis.

Salary:                                 DOE, plus extensive benefits

Contract type:                    Permanent

Employment type:             Full time

Working hours:                  37.5 hours per week, Mon-Fri

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day.  Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider.  We are committed to continuing to develop a positive, open and honest working environment for all.

We are looking for a driven and outcome-focused Product Manager to join our digital health and pharmacy team. You will be responsible for owning and optimising key areas of our product roadmap — ensuring that the digital services we deliver improve patient outcomes, are commercially viable, and align with organisational strategy.

Reporting into a Senior Product Manager, you will play a hands-on role in shaping the user experience, defining problems, validating opportunities, and ensuring that product decisions are grounded in research, data and real-world insight. You will work closely with engineering, design, clinical and operational teams to define solutions and ensure successful implementation.

While not accountable for delivery operations, you will own the outcomes of your roadmap areas, and work closely with IT and Delivery teams to translate strategy into actionable development work. You will also contribute to wider product strategy development and play an active role in ongoing discovery activities.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

What’s in it for you?

Occupational sick pay                      

Enhanced maternity and paternity pay                        

Contributory pension 

Discounted insurance (Aviva)          

Employee discount site                                                  

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme  

In-house mental health support                                   

Health and wellbeing initiatives      

Social events throughout the year                                

Cycle to work scheme 

Green car scheme*(subject to minimum earnings)                   

Registration fees paid (GPhC, NMC, CIPD etc)             

Long service bonus 

Refer a friend bonus                        

Blue light card                                                                 

Hybrid working

Commitment to CPD/training         

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases 

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

Product Ownership & Roadmap Execution

• Own specific themes or initiatives within the product roadmap, aligned to the wider product strategy.
• Define and monitor success metrics for your areas of ownership, ensuring measurable outcomes.
• Identify and articulate patient, clinical and business problems through research and insight.
• Shape backlog priorities in collaboration with stakeholders, ensuring work is focused on value.
• Support the Senior Product Manager in developing the broader product strategy and business case work.

Product Discovery & Definition

• Lead discovery activities within your remit to validate assumptions, define scope and explore new opportunities.
• Conduct desk research, stakeholder interviews, competitive reviews, and other analysis to inform product decisions.
• Collaborate with UX and data teams to test hypotheses and improve user journeys.
• Translate insights into clear product requirements and experience design recommendations.

Product Development & IT Collaboration

• Work closely with the IT and Delivery teams to refine and prioritise product backlog items.
• Act in a Product Owner capacity for your product area, where appropriate — including:

o   Writing user stories, epics, and acceptance criteria

o   Leading backlog grooming, sprint planning and refinement sessions

o   Ensuring that development output aligns to product goals and success metrics

• Partner with QA, engineering, and business analysts to clarify scope, resolve blockers and support releases.
• Respond to change and feedback during delivery, iterating on scope or stories where needed.

Stakeholder Engagement

• Engage stakeholders from Clinical, Ops, UX, Data, Compliance, Marketing and Pharmacy Office to gather insight and manage expectations.
• Clearly communicate product decisions, rationale, progress and outcomes to internal and external audiences.
• Ensure that all developments comply with relevant standards, clinical safety and quality, and regulatory frameworks (e.g. GDPR).

Who are we looking for?

• Strong understanding of product lifecycle, from discovery through to launch and iteration.
• Ability to write clear user stories and acceptance criteria in collaboration with developers and stakeholders.
• Experience working in cross-functional agile teams (e.g. Scrum, Kanban).
• Evidence of delivering product changes that have improved outcomes or performance.
• Confident working with stakeholders across business functions to shape requirements and prioritise work.
• Strong commercial awareness and understanding of how to balance user, business and technical needs.
• Comfortable using data and insight to make informed product decisions.
• Familiarity with clinical safety processes, medical device regulation or pharmacy-specific constraints.
• Demonstratable experience in a Product Management or Business Analyst role in digital products or services.
• Experience in healthtech, med-tech, online pharmacy, or other regulated environments.
• Understanding of eCommerce journeys or digital prescription models.
• Experience using tools such as Jira, Confluence, Figma, Miro, GA4, or similar.
• Knowledge of NHS systems, digital health standards or regulated health environments AND/OR and understanding of eCommerce or online prescription fulfilment journeys.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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