About 4flow
4flow is a global leader in supply chain delivering end-to-end solutions for some of the world’s most recognized brands. Headquartered in Berlin, Germany, we partner with organizations to optimize supply chain performance, drive operational excellence, and enable digital transformation.
Firmly established in Europe with a strong track record of success, 4flow is now focused on accelerating our expansion in North America.
The 4flow vision
4flow is the trusted global leader in end-to-end supply chain optimization. Our dedication drives us to make a positive, sustainable impact for our customers, the environment and society.
What your new challenge will look like:
As Senior Product Manager for Customer Insights & Experience, you will act as the voice of our U.S. customers within the global product organization. You’ll lead discovery efforts, validate product-market fit, and ensure our platform is tailored to the operational realities and expectations of North American logistics customers.
Key responsibilities:
- Lead customer discovery and validation initiatives within the North American market, ensuring alignment with regulatory and internal compliance standards.
- Translate customer challenges and requirements into actionable, compliant product specifications.
- Collaborate with the global product team to prioritize North America–specific features and requirements.
- Oversee and support customer implementations, ensuring successful onboarding, configuration
- Provide sales enablement support through product demonstrations, insights, and roadmap guidance.
- Contribute to product-informed pricing and go-to-market strategies.
- Partner with Product Marketing to ensure messaging accurately reflects product capabilities and fits with North American market expectations.
- Ensure localization of the platform to meet North American regulatory, legal, and industry-specific requirements (e.g., terminology, workflows, compliance standards).
- Monitor and report on user and customer adoption, usage metrics, and feedback loops.
- Develop and co-own customer training materials and programs with Account Management.
- Represent North American customer needs in roadmap planning and sprint reviews, ensuring decisions meet the needs of the market and customers.
- Document and communicate findings for asynchronous consumption across time zones, maintaining transparency.
- 6+ years of product management experience, in logistics, supply chain, and enterprise SaaS.
- Proven track record of customer discovery, implementation support, and market validation.
- Strong communication and stakeholder management skills.
- Experience working in distributed teams across time zones.
- Comfortable with ambiguity and fast-paced environments
What we offer
Come join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
Ready for 4flow? Then please apply online.
Top Skills
What We Do
4flow provides consulting, software and services for logistics and supply chain management. More than 700 4flow team members leverage their supply chain expertise and IT know-how to best serve our customers at 18 locations around the world. Around the globe, we develop and implement lean and sustainable supply chain strategies for our clients’ businesses. Our clients come from a variety of industries including: vehicle manufacturers and suppliers, consumer goods and retail, industrial machinery manufacturers, medical technology, basic materials, spare parts, renewable energy, high-tech and telecommunications, and logistics service providers (LSP).
4flow and its customer AGCO were honored with the prestigious German Award for Supply Chain Management in 2016, presented by BVL International.
Our consulting expertise at 4flow ranges from implementing lean logistics, designing and optimizing networks, managing and optimizing transportation to improving inventory, managing international supply chains and customs processes as well as enhancing import and export processes.
4flow vista® is the standard software for supply chain design and optimization.
4flow management handles the routine planning, optimization and operation of customers’ supply chain networks worldwide.
4flow research develops practical innovations, and conducts supply chain research relevant to the industry.
