Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
We are seeking a highly motivated Product Manager to lead the development of AI-powered ITSM, AI Ops, and Analytics solutions. You’ll collaborate with engineering, data science, and UX teams to define product requirements, shape roadmaps, and drive execution. This role also involves engaging with customers to gather feedback, supporting go-to-market efforts, and ensuring successful adoption and customer outcomes. Due to the nature of the work, this position requires U.S. Citizenship.
This role is based out of our Santa Clara, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).
Key Responsibilities:
- Write product specifications for engineering and data science teams.
- Collect feedback from customers and prospects to create a unified product backlog.
- Analyze the IT Operations, Cloud Operations, Service Operations market to help clarify our competitive position.
- Be the CEO for your product area - end-to-end responsibility from idea to production.
- Establish shared vision across the company by building consensus on priorities leading to product execution.
- Deliver Product roadmaps for your area of responsibility.
- Enable Customer Success teams in go-lives and continuous improvement.
- Work with Marketing on GTM product assets.
- Support Sales & Pre-sales in sales cycles and closing deals.
Qualifications:
- 3+ years of Product Management experience
- Proven track record in developing and launching ITSM, AI Ops, and AI-driven enterprise products
- Experience with AI Ops, monitoring or observability products required.
- Experience driving product vision, go-to-market strategy, and design discussions
- Experience creating strategic product roadmaps, working with cross-functional teams.
- Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing
- US. Citizenship is required.
- Bachelor’s or Master’s degree in Computer science required (MBA preferred)
Preferred Qualifications:
- Startup experience
- Experience in Analytics/visualization tools is a plus
- Enterprise SaaS PM experience
- Domain expertise in IT, HR or Customer Support
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
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At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
