Product Manager - 18 month contract

Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology.
  Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
• You want to work with a leadership team who are transparent and trustworthy.
  Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
• You want to work with a product customers love.
  People rave about what we’ve built—our latest NPS was 57 (phenomenal!). Our customers are smart, aspirational, and highly technical. It pays to get the details right.
• You want regular opportunities for learning and growth.
  With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
• You want the flexibility to manage your work, your way.
  We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). When we’re able, we’ll have Auvik hubs in Waterloo and Barcelona for you to leverage if needed. We trust you to get the job done where you feel most comfortable and effective.

What’s this role about?

This role is a 18-month contract opportunity, with a possibility of turning to FT-Perm. As a product manager at Auvik, you’ll be supporting the growth of Auvik’s rapidly growing SaaS management software targeted at managed service providers. Using your hands-on product management experience, you’ll work with engineering, sales, partner success, and marketing to champion our product with customers and make them love it even more.

What will I be doing?

You will:

• Curate and manage part of Auvik’s product and feature roadmap.
• Develop strategies with customer success to help grow and retain Auvik’s customer base.
• Support sales with any demos and technical due diligence required to help grow the business.
• Using data we’ve gathered, make day-to-day decisions that will result in an overall better experience for our customers.
• Work with the support and engineering teams to help take any tier-two issues to root cause and resolution. This could include sitting down with our engineers to brainstorm the best way to solve a problem or jumping on a call with a customer to troubleshoot a sticky situation.
• Use Jira, Aha!, ZenDesk, and related tools to manage the product funnel.

What are we looking for?

• 3-5 years of Product Management experience in a SaaS environment, ideally within a high-growth or scale-up company.
• Experience in one or more of the following areas: cybersecurity, SaaS management, automation, asset inventory, or compliance tooling.
• Measurable understanding of identity and access controls such as SSO/MFA, least privilege access, and automated provisioning/deprovisioning.
• Past exposure to risk reduction strategies involving Shadow IT detection, data loss prevention, and third-party application risk scoring.
• Outstanding communication skills, both verbally and in writing
• Strong problem-solving skills
• Avid curiosity and the ability to learn new things quickly
• A positive can-do attitude
• Nice to have: Practical knowledge of frameworks such as CIS Controls, SOC 2, NIST, or ISO 27001, with experience operationalizing these into product capabilities.

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.

Auvik is one of the fastest growing North American technology companies. We’ve won the  Deloitte Technology Fast 50, Deloitte Fast 500, and we were recognized as the #1 ranked Canadian company in the FT Americas’ Fastest Growing Companies.

We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don’t worry about it. Just let us know what you need when we reach out to schedule and we will make it work! 

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.