Jobs at Auvik

As a Customer Success Manager at Auvik, you will be responsible for managing customer accounts, driving adoption of Auvik products, ensuring customer satisfaction, and identifying growth opportunities in a SaaS environment.

As a Senior Software Developer at Auvik, you will design microservices, manage containerized applications, develop reliable code, and collaborate with teams to enhance network management software.

As a Staff Software Developer, you'll solve complex technical challenges, write clean code in Go, Scala, and TypeScript, and mentor peers while improving systems and workflows.

The Software Developer will design microservices architecture, manage containerized applications, develop reliable code, and collaborate with teams to enhance Auvik's network management solutions.

Develop and maintain scalable, fault-tolerant microservices and collectors for a cloud-based network management platform. Design communication protocols, deploy containerized apps with Kubernetes, build tooling using Netflow/Syslog, leverage Kafka for streaming, apply AI-enabled techniques for automation and debugging, and mentor junior engineers while collaborating with product teams.

Design, build, and operationalize AI-powered agents, automations, and integrations across the revenue tech stack. Maintain data integrity, translate GTM requirements into technical designs, implement conversational analytics, and partner with Sales, Marketing, and Customer Success to diagnose and optimize workflows end-to-end.

Identify, qualify, research, and warm prospective buyers for Auvik's network management software. Research accounts, conduct conversations with senior executives, explain product capabilities, meet monthly quotas of qualified opportunities and meetings, and generate new business to fuel growth.

Manage a portfolio of MSP customers to drive retention and expansion by ensuring adoption, conducting training and demos, identifying upsell opportunities, influencing renewals, resolving issues, and acting as the customer advocate across Product, Sales, Marketing, and Support.

Lead and scale Auvik's channel partner ecosystem by defining GTM strategy, building partner programs, driving partner-sourced pipeline, hiring and leading partner managers, aligning cross-functionally, and establishing operating rhythms and metrics to make channel a predictable growth engine.

Serve as the primary technical resource for presales: support Account Executives, demo and integrate Auvik into customer environments, troubleshoot escalations, create technical collateral, and relay customer feedback to product teams to drive adoption and solution fit.

The Account Executive will primarily handle new sales opportunities, working closely with prospects to solve their networking challenges and articulate Auvik's value. Responsibilities include managing a sales funnel, conducting product demonstrations, and collaborating with partner and customer success teams.

Design and lead onboarding and ongoing enablement programs for sales and customer-facing teams in a SaaS company. Partner with Product, Product Marketing, and Revenue leaders to identify capability gaps, support launches, develop content and certification, measure program impact, and manage multiple initiatives independently.

Lead and mentor a Customer Success team supporting Corp IT customers to drive adoption, retention, upsell and cross-sell. Manage customer health, renewal readiness, forecasts, and escalation. Coach CSMs on expansion discovery, renewal strategy, and commercial conversations while partnering with Sales, Product, Support, and Finance to improve outcomes.