Jobs at Auvik

Lead and mentor a Customer Success team supporting Corp IT customers to drive adoption, retention, upsell and cross-sell. Manage customer health, renewal readiness, forecasts, and escalation. Coach CSMs on expansion discovery, renewal strategy, and commercial conversations while partnering with Sales, Product, Support, and Finance to improve outcomes.

As a Customer Success Manager at Auvik, you will be responsible for managing customer accounts, driving adoption of Auvik products, ensuring customer satisfaction, and identifying growth opportunities in a SaaS environment.

As a Senior Software Developer at Auvik, you will design microservices, manage containerized applications, develop reliable code, and collaborate with teams to enhance network management software.

As a Staff Software Developer, you'll solve complex technical challenges, write clean code in Go, Scala, and TypeScript, and mentor peers while improving systems and workflows.

The Software Developer will design microservices architecture, manage containerized applications, develop reliable code, and collaborate with teams to enhance Auvik's network management solutions.

The Revenue Enablement Specialist leads training for customer-facing teams, develops enablement programs, manages training logistics, and collaborates with cross-functional stakeholders to improve team performance and learning outcomes.

The Account Manager will manage client relationships, drive revenue growth, ensure product utilization, and support customer success for Auvik's MSP customers, fostering strong partnerships and feedback integration.

Develop AI-powered product features, solve complex technical problems, collaborate with teams, and mentor developers. Requires strong software engineering skills and AI experience.

Lead, coach, and scale a team of BDRs to meet meeting and lead-generation targets. Develop onboarding, training, and enablement programs; own designated BDR initiatives; document processes; partner cross-functionally to ensure tooling and resources; monitor team performance and career progression; build candidate pipeline and foster team culture.

Administer and optimize customer success systems, manage workflows/automations/integrations, maintain data quality and permissions, build dashboards and reports, monitor customer health and retention metrics, support forecasting and digital success programs, document processes, and partner cross-functionally to translate business needs into scalable operational solutions.

Serve as the primary technical resource for presales: support Account Executives, demo and integrate Auvik into customer environments, troubleshoot escalations, create technical collateral, and relay customer feedback to product teams to drive adoption and solution fit.

As a Business Development Representative, you'll identify and qualify sales leads, engage with prospective buyers, and generate new business opportunities for Auvik's network management software.

The Account Executive will primarily handle new sales opportunities, working closely with prospects to solve their networking challenges and articulate Auvik's value. Responsibilities include managing a sales funnel, conducting product demonstrations, and collaborating with partner and customer success teams.