Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are looking for a Product Manager with 3-5 years of product management/product owner experience with repeated and demonstrated competence for identifying, developing, and launching new products to market. This position will lead the continued expansion of Bandwidth’s Messaging products. A successful candidate will be able to determine competitive positioning for features and pricing; define, prioritize, and drive product development as the Product Owner (PO) for a scrum development team; and coordinate go-to-market requirements.
What You'll Do:
- Create clear, detailed requirements to lead Messaging product development. Have proven written communication skills needed to write clear stories; define acceptance criteria at sufficient detail for development; and refine, collect, and maintain reports on KPIs tied to product success and backlog investments.
- Gather information from customers, working with UX, other product owners, sales engineering, product leadership, and operations to refine and advance Messaging products to ensure sales goals, customer experience goals, and customer business needs are met or exceeded.
- Source new ideas for features and improvements based on market requirements, existing ideas, and internal and external customer input. Create and maintain a clear, organized backlog of prioritized feature work for development, product leadership, and stakeholders to understand business value.
- Develop subject matter expertise in portfolio products to communicate product requirements and objectives clearly among immediate product team members within development, marketing, sales, and operations
- Develop and maintain deep relationships with customers to be able to gain valuable access to them for ideas and validating designs.
- Partner with our UX team to clearly define customer personas, use cases, and create clarity around their needs.
- Test our products and be able to train our internal teams on their use and best practices as you launch new products. Be able to write detailed FAQs and How-To guides for internal training.
- Create and contribute content to product's internal strategy and give team-level presentations
What You Need:
- 3-5 years of product management experience, preferably in cloud or software platform industries.
- Repeated and demonstrated competence for identifying, developing, and launching new products to market.
- Demonstrated experience with determining competitive landscape and providing competitive product positioning.
- Experience with product financials, including: analyzing and setting product pricing; determining discount structures; margin analysis.
- Experience with establishing and coordinating go-to-market requirements for new product launches.
- Experience working in an Agile environment as a Scrum product owner (PO).
- Proven ability to balance an existing portfolio and deliver new products in high-visibility, fast-paced, high-growth environments.
Knowledge:
Strong understanding of Product specification, business case development, industry and competitive analysis with a passion for learning new technology
Skills: Action and results oriented, able to communicate strategies and tactics, able to identify and mitigate obstacles
- Experience launching cloud-based software products in an agile environment, particularly in the communications industry
- Excellent verbal and written communication skills
- Solid organizational skills, including attention to detail and the ability to multitask
- Critical thinker and solution-oriented problem solver
- A fearless, never-settle attitude that will challenge the way we do things, and a refusal to accept the status quo, making us even better than we are today
- Broad experience with software design and development technologies and methodologies
- Commitment to personal development and balance; extracting a sense of achievement, enjoyment, pride, and fulfilment from every business day
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop, internet allowance to support the costs of the Internet at home.
- We contribute 150 RON monthly into your private pension
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance provides financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Meal vouchers and gift vouchers
- Free access to a learning platform to further enhance your learning
- 24 days annual leave per year and 1 additional day every 3 years. Ability to defer bank holidays to a day in the working week
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.
Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen.
Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
