Product Manager

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

As a Product Manager, you’ll take full ownership of our Call Center Application, ensuring customer service has the features and functionality needed to deliver outstanding customer experiences. You’ll partner closely with call center leaders, development teams, and other product managers to refine, automate, and optimize software and processes used to ensure glasses orders are complete, verified, and delivered to the lab in a timely manner. You’ll also play a critical role supporting multiple software teams and managing the software development lifecycle for the Framery Ecommerce experience to ensure timely delivery of features and execution of the product roadmap.

• Design and build the product roadmap for the Call Center Application in alignment with the overall business strategy and objectives.
• Write requirements, oversee technical development, and drive the launch of new features and products.
• Understand the customer (Call Center Associates) and their needs, and advocate for them throughout the product development lifecycle.
• Interface with other development teams and systems/services, understanding the interactions (technical and functional) between the call center and other parts of the business.
• Partner with Product Managers for The Framery ecommerce site to execute the product roadmap.
• Write and prioritize user stories based on the product roadmap.
• Prioritize bugs and new features to address feedback
• Identify problems and elevate decisions as needed
• Take a leadership role in the software development lifecycle (ex: daily stand-up, planning/refinement retrospectives, etc.).
• Document use cases and functional specifications to effectively communicate requirements to developers.
• Leverage tools like Jellyfish and JIRA to identify optimization opportunities for the team.
• Monitor project status and provide updates to stakeholders as needed.
• Troubleshoot issues in partnership with business and development teams.
• Keep documentation accurate and up-to-date

• Ability to work from our Draper, Utah office 1-2 days a week
• 2+ years of product management or product owner experience
• Excellent written and verbal communication skills
• Experience working in agile software development frameworks
• Familiarity with JIRA, Confluence preferred; Miro considered a plus
• Strong organizational skills with ability to prioritize effectively
• Proven ability to collaborate with cross-functional teams
• Experience with requirements gathering and documentation
• Analytical mindset with the ability to use data to inform decisions
• Ability to balance competing priorities while maintaining focus on customer value
• Passion for creating exceptional customer experiences that embody our big-hearted, tenacious, unconventional, and better together values

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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