Product Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid Cloud, providing enterprise customers across 60+ countries, over 200 global system integrators and organizations of all sizes with access to information that perfectly mirrors the reality of what is on the network. The platform enables IT teams to run their IT operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance.

Job Description

We are looking for technical, highly motivated and strong hands-on product manager to join the Device42 CMDB and ITAM platform team. The Product Manager should bring strong technical and collaboration skills to help drive product initiatives, engineering engagement and roadmap execution across the Device42 Core platform/application tiers which includes the main appliance on-premises, hybrid cloud and SaaS Device42 as well as ITSM/ITOM/ITAM ecosystem integrations.

• Translate business strategy into technical requirements.
• Collaborate closely with developers and DevOps on technical architecture and bring deep domain expertise to the product team.
• Formulate and measure product analytics to ensure on-going product performance and customer satisfaction.
• Define product acceptance criteria, performance requirements and ensure that deliverables are aligned with market and customer needs.
• Manage a backlog of product stories, including requirements definitions, UX and provide on going guidance
• Balance the prioritization of backlog items to meet goals for new product capabilities, technical enhancements initiatives, and customer satisfaction.
• Work closely with cross functional product managers and product marketing to align on broader product initiatives and outbound customer engagements

Qualifications

• Bachelor’s degree in computer science/engineering or related field required
• Minimum of 6 years of experience in software product management
• Hands-on experience in IT Ops, IT Asset management, network engineering, SRE or development
• Familiarity with network protocols, network architecture, application architecture,
• Experience managing or maintaining datacenter or public cloud infrastructure
• Familiarity with container and virtualization technologies - advantage.
• Demonstrated ability to think strategically and execute methodically 
• Have superior communication skills.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.